buzz2get is a whole new concept in shopping and customer service. The app allows the customer to simply call for assistance with a click of a button in any participating venue and effortlessly leave instant feedback on their recent experience. Both the button layout and the feedback can be customised for each business, venue or area within that venue. This allows the business to have a unique set of buttons and feedback for your shop, car showroom, restaurant and much more thus helping you deliver a unique, exceptional service and unrivalled customer experience.
buzz2get captures a customer’s immediate response and makes the traditional feedback method of time-consuming surveys a thing of the past. buzz2get addresses the key challenges within the business to consumer world whilst also capable of complementing existing brand apps. The app provides in-depth operational insight reporting and analytics, enabling managers to measure, control and respond to even the smallest of service performance dips or highlights. A proven tool that increases staff retention by providing metrics relevant for strategic reward schemes.
buzz2get is a stand-alone cloud-based solution that does not require any integration with the existing IT infrastructure. Geniusin, however, can provide APIs and work alongside EPOS systems to enhance existing or future smartphone apps. This implementation method makes it ideal for ad-hoc trials, providing flexibility across entire chains or individual locations.
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