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The latest report states that the total UK clothing market will rise by just 2.1% this year, demonstrating the extent to which sportswear is outperforming other clothing segments. Indeed, fashion retailers have picked up on the trend for sportswear and will continue to invest as consumer demand for fashion-led sports apparel remains high. Even sports brands from the 1980s and...
When it comes to click & collect, it appears retailers still have a way to go in providing the optimal experience. According to recent research 43 per cent of UK adults who used a click & collect service in the last 12 months experienced an issue, 26 per cent cited long waiting times due to a lack of staff...
Fashion brand Oasis has teamed up with VISR and the Zoological Society of London (ZSL) to delight shoppers with an in-store virtual reality safari experience. The experience redefines how Oasis connects customers with the fashion brand’s values and explores the story of the retailer's unique collaboration with the Zoological Society of London. During the experience, shoppers sit in a jeep and are taken on...
For a nation of online shoppers, the UK is letting eCommerce down by not providing the required infrastructure to boost growth and increase developments in the industry. That’s according to Andy Burton, CEO of eCommerce systems integrator Tryzens, who says that retailers could soon be hitting a complete blockage in supporting the changing ways consumers shop today with advanced...
Research from Qmatic UK Ltd, has revealed that the majority of sales for multi-channel retailers in the UK still come from in-store transactions. According to Vanessa Walmsley, Managing Director at Qmatic, this highlights the importance of the brick-and-mortar environment. However, with online sales growing, retailers now need to master a channel agnostic approach to meet the shifting expectations of...
Over the last five to 10 years we’ve all witnessed the changing face of the retail store. The early signs were evident; Abercrombie and Fitch, with its dimly lit and beautifully curated ‘theatres’, staffed by model-esque sales associates and the likes of Apple with its sparsely filled, brightly lit showcase stores, where if you need anything other than trying...
The use of social media tactics and technologies by retailers in a bid to stand out from the crowd in an increasingly competitive market is nothing new. In fact, the retail sector was an early adopter of social media in its marketing strategies, as the rise of e-commerce fueled infinite opportunity on social channels. This has impacted significantly on store...
Exploring the concept of the “multi-individual”, we ask how retailers can better serve today’s shopper as each of us juggle a range of different mindstates and needs when shopping, in our bid to deal with the pressures of modern living. In this episode, we dissect increasingly complex purchasing behaviour and look at ways retailers can ensure the retail experience resonates with...
The latest ONS retail sales figures released today show that the volume of online spending increased year-on-year by 15.9% and by 1.8% compared to last month. As footfall on the high street continues to drop, e-commerce has seen a continuous rise, but attention is now drawn to m-commerce. Last year, one-third of online retail came from mobile. Over half of...
Retailers in the UK are determined to keep investing in in-store technology, such as mobile assisted selling and self-service kiosks, to improve the customer experience. However, the majority agree they’re not doing enough to replicate the experience of online shopping, new industry research from Qmatic UK Ltd, which leads the market in customer journey management solutions, has found. Conducted by...

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