Opinion: Positive outlook for traditional retailers that embrace new technology
With 81% of UK consumers identifying the physical store as vital to the shopping experience, and 70% still enjoying the full encounter; traditional retail...
Opinion: The ‘connected’ associate
In recent years many conversations within the retail sector have focused on the relationship between online and offline trade. A superficial observation of online...
Has retail seen its watershed moment?
2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. Retail...
As the squeeze on spending tightens, can AI unlock retail success?
It goes without saying that recent macro-economic events and their disruptive forces have taken their toll on the retail sector. Certainly, the combined effects...
Customer returns: Five fundamentals to recoup revenue
The pandemic has not been kind to many things, but to ecommerce, it’s been an unprecedented period of success. Statista research suggests that ecommerce...
The rise of artificial intelligence in retail
There have been a number of buzzwords and defining technology trends in retail over the last decade, from Big Data to omni-channel and the...
HMV retail expansion – a catastrophic mistake?
Is HMV at risk of going into administration again?
Last week, music and entertainment retailer HMV announced a controversial new plan to expand its store...
How data is key to driving the customer experience and delivering personalisation
The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. With services...
Store closures a sign of the retail evolution
UK retailers are facing unprecedented challenges. Even before the pandemic, brick-and-mortar retailers were struggling to attract shoppers to their high street branches. In fact,...
Demand for IRL expertise isn’t going anywhere as shoppers want more than robot retail...
Demand for real human expertise is on the rise, as consumers become increasingly conscious about what and how they’re spending, in an ever-changing Covid...
