The Future of Online Shopping: The E-commerce Trends that Shape the Retail World
Globally, online’s share of total retail sales was 16.4% in 2020, with e-commerce accounting for more than three-quarters of overall retail growth, and 57%...
Brands have just 55 seconds to make a strong impression
The average online consumer spends just 55 seconds on a page, giving brands less than a minute to make an impression. That’s according to...
Growth of ‘subscription economy’ steadies as the cost of living impacts consumer spending
The third annual report on sign-up products and services by Barclaycard Payments reveals how the subscription economy has evolved as the cost of living...
How retailers can capture customer loyalty during a cost of living crisis
Rising inflation is a concern for retailers across the globe. Customers are becoming more vigilant about spending money. Equally, retailers are faced with increased...
The Metaverse: Real Estate of the future?
As the world opens up after the turmoil of the Covid-19 pandemic, retailers are once again competing for physical space to generate sales and...
eBay’s sponsorship of Love Island ushers in fashion industry change
An eCommerce powerhouse, eBay is no stranger when it comes to being a digital commerce trend setter. Known as the “go-to” site for selling...
‘Click and Collect’: the new opportunity for retailers
When it comes to physical stores, retailers traditionally focus on the in-store journey. Customers enter, browse, trial then purchase. But the pandemic completely altered...
Free fulfilment remains top consideration for online shoppers, Retail Technology Show’s data reveals
Fulfilment – both in terms of delivery and returns - top shoppers’ considerations when buying online, the latest research from Retail Technology Show, the...
How data is key to driving the customer experience and delivering personalisation
The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. With services...
Customer returns: Five fundamentals to recoup revenue
The pandemic has not been kind to many things, but to ecommerce, it’s been an unprecedented period of success. Statista research suggests that ecommerce...