Digital transformation projects will continue to disrupt the customer experience in 2019

Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies...

Opinion – The future of the retail industry

At present, the retail industry faces an uncertain future. Some of the biggest high street brands have started to close their doors to the...

A common misconception: only big businesses can truly implement digital transformation strategies

It goes without saying that technology has revolutionised the way we live and work. We’ve moved from physical filing cabinets to SharePoint document management,...

Opinion: Positive outlook for traditional retailers that embrace new technology

With 81% of UK consumers identifying the physical store as vital to the shopping experience, and 70% still enjoying the full encounter; traditional retail...

8 of the biggest misconceptions about retail in 2018

Retail, like most industries, is changing. But the historic rate at which once-booming businesses are closing down distracts from the fact that although the...

The Interview – Juventus F.C.

Juventus FC's head of brand, licensing and retail Silvio Vigato talks to The Retail Exchange host Ben Bland about managing retail challenges at one of the world’s...

Mall Overhaul

Shopping malls are where you can find everything under one roof. They have been with us for decades, but are these – usually gigantic...

Retail’s Real Stars

We ask our experts for their views on what the future holds for human interaction within the physical retail environment. As ever we’ll gauge...

High Street must embrace digital innovations

For years the retail industry has been at the forefront of harnessing online analytics to refine the customer experience and generate purchase behaviour online. However,...

Amazon Go tech will bring a new era of personalised shopping, but it won’t...

Analysts have predicted that Amazon Go could launch in the UK by the end of 2018, which would enable British shoppers to experience a...
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