Shoppers will return to high street, ‘but it will be a different place’

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The high street will remain an important outlet for business after the pandemic, but will be a “different place”, Samsung’s corporate vice president for...

For today’s customers, what’s the point of points?

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As Morrisons makes significant changes to its loyalty scheme, it’s time to reassess what’s really important to customers, says Swapi Founder and CEO Pete...

Customer experience: Nostalgia, the weapon of the future post-crisis?

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It’s an understatement to say that our lifestyles have been totally disrupted by the pandemic. Among many others, one thing we have missed over...

Has retail seen its watershed moment?

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2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. Retail...

Will local high streets see a renaissance as lockdown eases?

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Much has been documented about the death of the high street and irrevocable ecommerce trends rendering stores obsolete. But might physical stores see something...

Ensuring CX is aligned to disruption, not disrupted

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The retail sector has experienced its biggest shakeup in a generation. With the high street spending much of 2020 in hibernation and the population...
A landlord installs a hand sanitising station outside his pub

Vaccine passports could see ‘legal concerns’, retail and hospitality chiefs warn

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Hospitality and retail bosses have warned that the use of vaccine passports or certification for customers entering venues could face “legal concerns” and create...

Dramatic change to shopping habits since first lockdown, say retail leaders

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Shopping habits have “changed dramatically” a year on from the first empty shelves and shuttered high street stores, according to retail experts. Helen Dickinson, chief...

Can stores regain their flagship status?

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Pressure has been building for several years on retailers to rethink the role of the store, and new ideas have emerged as a reaction...

Customisable cosmetics – the new in for luxury beauty?

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By now, you’ve all probably seen (and swooned over) the magnificent Carolina Herrera lipsticks. And while the cosmetic formula is certainly a reason they...