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Free fulfilment remains top consideration for online shoppers, Retail Technology Show’s data reveals

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Fulfilment – both in terms of delivery and returns - top shoppers’ considerations when buying online, the latest research from Retail Technology Show, the...

Are online marketplaces the future of eCommerce shopping?

Online marketplaces are booming in popularity, often selling pre-loved clothing or sometimes brands partner with a third-party company to sell products on its website,...

How Online B2B Marketplaces Are Shaping the Future of Procurement and Sustainability

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B2B commerce underwent a significant revolution during the pandemic as many buyers were forced to look for alternative suppliers online. But there has been...

The Money Quarter – how online retailers can win

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We are now into Q4, the most significant selling period for many eCommerce businesses - AKA "the money quarter". As Black Friday, Cyber Monday, and...

Goodays’ Strategist Raakesh Parmar Forecasts a Revolution in Customer Experience for 2024

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Businesses are currently making plans to do better for their customers next year – with Forrester predicting that CX ratings will start to improve...

The Golden Quarter: Perfect promotions through intelligent merchandising

The 100-day countdown to Christmas – a period which also includes key dates such as Halloween, Black Friday and Cyber Monday in quick succession...

The Rise of AI in Retail: Transforming the Industry Online, In-Store, and Socially

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Artificial Intelligence (AI) has come a long way since its inception in the mid-20th century. The concept of AI was first formally introduced by...

Retailers leading the way in the transition to full-stack observability, as technologists report wide...

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As anybody who has worked within the retail industry over the past two years will know, consumers are now demanding the most innovative and...
Customer experience

Enough is enough: A third of customers would ditch companies after just one poor...

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A third of UK customers would ditch companies after just one poor experience, according to analytics research company SAS. Meanwhile, 90 per cent of...

Text rises up the ranks for customer communications, but retailers are missing out on...

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While email remains the most prevalent marketing channel amongst retailers and consumers, text is on the rise, latest data from customer engagement platform Wunderkind...

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