Tag: Customer Experience
CX remains top priority for peak trading, but 94% of UK...
Whilst delivering Customer Experience (CX) remains the top priority for retailers during peak trading, they may risk leaving future revenue opportunities on the table...
Akeneo’s PIM solution is found to offer 365% ROI to brands...
Akeneo, the global leader in Product Information Management (PIM) and Product Experience Management (PXM) solutions, has been credited with delivering significant ROI based on...
Empowering store associates to transform your retail customer experience
There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and...
Tech stack gaps risk hindering marketing ROI as just 9% of...
New research from Wunderkind, the leading performance marketing channel that scales one-to-one messages for retailers and brands, has found that while retail Chief Marketing Officers...
‘Click and Collect’: the new opportunity for retailers
When it comes to physical stores, retailers traditionally focus on the in-store journey. Customers enter, browse, trial then purchase. But the pandemic completely altered...
Enough is enough: A third of customers would ditch companies after...
A third of UK customers would ditch companies after just one poor experience, according to analytics research company SAS. Meanwhile, 90 per cent of...