Luxury Brand Websites and AI Agents Rated as Top Sources for Product Information by...
UK consumers have identified luxury brand websites and AI agents as the channels providing the best high-quality product information according to new research from...
How AI Is Redefining the Post-Purchase Journey
Rory O’Connor, founder and CEO, Scurri urges retailers to stop viewing AI as a back-office efficiency tool and start treating it as marketing infrastructure. With customer...
Rapid Delivery Is Helping Retailers Transform What’s Possible With Last-Minute Gifting
With peak season approaching, rapid delivery is helping retailers replace generic, last-minute gifting with personalised purchases that drive customer loyalty.
Trend Loyalty Rises as ‘True Loyalty’ Stalls in UK
SAP Emarsys’ latest Customer Loyalty Index reveals a shift: traditional brand loyalty has plateaued, supplanted by fast-moving, trend-driven “Trend Loyalty.”
AI Revolutionises UK Shopping but Consumers Demand to Stay in Control
A new nationwide study* from Scurri, the delivery management and post-purchase experience software provider, reveals that while UK shoppers are increasingly embracing Artificial Intelligence (AI) in...
Out-of-Town Retail Attracts Investor Focus Amid Cost Pressures
Retailers are increasingly shifting towards more cost-effective formats, such as out-of-town shopping centres and food stores, as mounting business costs prompt a reassessment of...
1 in 3 Gen Z and 1 in 4 Millennials Now Turn to AI...
Survey reveals rapid adoption and growing trust of agentic commerce, with Gen Z and Millennials leading the way
Green Logistics and Sustainable Fulfilment Start With Address Verification
Commitment by retailers to environmentally friendly practices is very important, not only with climate change accelerating, but also with 64 per cent of consumers...
Retail’s New Reality – Personalised, Immersive and Everywhere
Today’s consumers want it all - from personalised content delivered through their favourite online channels, to immersive visual experiences to fast, frictionless transactions. Not...
TikTok releases Shopping Index spotlighting UK consumer trends in 2025
TikTok launches its Shopping Index revealing the UK’s most influential shopping behaviours across fashion, tech, beauty, wellness and food in 2025.
