Account and password frustrations prompt two-thirds of shoppers to abandon their cart, study reveals

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Retailers could be shutting down huge revenue streams due to poor shopping sign-up processes, a study from the passwordless multi-factor authentication (MFA) provider Beyond Identity has...

Sales from mobile devices beat pre-pandemic highs by 47% to hit £19.8bn this Christmas

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Shoppers are forecast to spend £19.8bn using their smartphones and tablets this festive season, up 47% on 2019 which is the first comparative year, according to new data .   The VoucherCodes.co.uk Shopping for Christmas 2021 report, shows mCommerce...

Smashed bottles and binned deliveries among Christmas parcel disasters

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Parcels thrown over fences, broken items and packages taken away by bin collectors were among delivery problems experienced by around four in 10 online...

Bank branch closures should be paused immediately, says Which?

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Banks are being urged to put an immediate pause on branch closure plans, following an “alarming acceleration”. Analysis by Which? found there have been 736...

The twelve frauds of Christmas

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The festive season is rife with fraudsters ready to take advantage of you. This year, more than ever, people are looking forward to Christmas as...

Customers worldwide drove record-breaking Black Friday through Cyber Monday sales on Amazon

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On Black Friday and Cyber Monday, customers shopped incredible deals across every category on Amazon from fashion to home, electronics, toys, beauty, and more. In...

Beyond Black Friday: How to keep customers returning long after sales end

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Whether you dread it or adore it, you simply couldn’t ignore it. Black Friday was back with a bang, with millions of UK bargain...

Nearly nine in ten retail customers feel shopping experience improved during pandemic

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The vast majority of retail customers (87.9%) felt the shopping experience improved during the pandemic. This coincided with a move to online services and...

Top tips for managing eCommerce demand this winter

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Every year the Christmas retail marketing blitz seems to start earlier and earlier, and in Britain, we love nothing more than a good grumble about it. We...

Research reveals the Black Friday brands in demand

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New research by card payment provider Paymentsense has revealed the brands with the most in demand Black Friday deals this year! Ahead of Black Friday...