Scurri and ZigZag Partner to Protect Loyalty as Online Volumes Surge
Scurri, the next generation delivery management and post-purchase experience platform, has announced a new partnership with global returns technology provider ZigZag, giving retailers a...
AI Content Drives Demand For Authentic Social Commerce
The ubiquity - and growing consumer awareness - of AI-generated content is increasing shopper demands for more human-led content within social media buying journeys, according to...
When Points Stop Working: The New Rules of Retail Loyalty
For decades, customer loyalty in retail has been driven by familiarity, trust and perceived value. Shoppers returned to brands they knew, often reinforced by...
Returns are Rising and Poor Product Information is to Blame
Product returns are no longer just a post-purchase problem. According to new research from Akeneo, poor product information is now influencing every stage of the customer...
Fixing Inventory’s Innovation Dilemma: How AI Decisioning Is Reshaping Stock Optimisation
Inventory optimisation remains a key conundrum for retailers and can be one of the hardest and most consequential challenges to fix. Carrying too much...
The Feeling of Fandom: How Emotional Journeys Shape Brand Experiences
If my experience of living in London during the 2012 Olympics is anything to go by, then this summer will be a special one,...
Peacock Supplies Turns to Temu After Retail Pressure
After larger competitors edged her out of supermarket shelves, the founder of Peacock Supplies has shifted focus to a new sales channel, resulting in...
RTS 2026 Press Day Signals Shift From AI Hype To Customer Focus
The retail sector’s next phase of evolution will be defined less by the pace of technological adoption and more by how effectively businesses understand...
Circular Lighting: Making a Sustainable Difference for Retailers
As economies grapple with the pressing challenges of environmental degradation and resource depletion, there is a growing imperative on manufacturers to minimise the environmental...
Perfect Ted Co-Founder Named Top Innovator In Retail Disruptors Report
Perfect Ted’s Marisa Poster leads the 2026 Retail Disruptors Report, highlighting innovators from SURI, Fabacus, Amazon and Kingfisher.
