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eBay’s sponsorship of Love Island ushers in fashion industry change

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An eCommerce powerhouse, eBay is no stranger when it comes to being a digital commerce trend setter. Known as the “go-to” site for selling...

‘Click and Collect’: the new opportunity for retailers

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When it comes to physical stores, retailers traditionally focus on the in-store journey. Customers enter, browse, trial then purchase. But the pandemic completely altered...

Free fulfilment remains top consideration for online shoppers, Retail Technology Show’s data reveals

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Fulfilment – both in terms of delivery and returns - top shoppers’ considerations when buying online, the latest research from Retail Technology Show, the...

How data is key to driving the customer experience and delivering personalisation

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The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. With services...

Customer returns: Five fundamentals to recoup revenue

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The pandemic has not been kind to many things, but to ecommerce, it’s been an unprecedented period of success. Statista research suggests that ecommerce...

Cost-of-living crisis prompting second-hand shopping to surge

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As the rising cost-of-living crisis sees energy bills, fuel and food prices continue to climb, more UK consumers are turning to second-hand shopping and...

41% of retail consumers in 2022 have tried a new brand in the last...

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Today, Google is sharing exclusive research and insights at the annual Path to Peak retail event to help businesses plan for growth during the peak shopping...

The metaverse promises to transform customer loyalty

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For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers...

The challenges and opportunities facing retailers in the metaverse

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In twelve short months, the word ‘metaverse’ has evolved from the plot point of a niche sci-fi novel to the world’s largest tech obsession....

Heralding the new age of the chatbot

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When people think 'robot' they may visualise a 1960s-style sci-fi creation, but today’s robots come in many forms. And although many of these may...