New Research From Fidelity Fulfilment Reveals Major Structural Shifts in Global Ecommerce Supply Chains
Ecommerce businesses are preparing to overhaul their global supply chains as geopolitical uncertainty and disruption reshape the sector.
New research from global 3PL Fidelity Fulfilment, in...
Consumers Turn to Experience-Led Loyalty as 54% of UK Shoppers Want Experiential Perks That...
Consumers’ loyalty expectations are shifting from discount-based rewards to experience-led perks, new data from the Retail Technology Show (RTS) reveals.
Original research of over 1,000...
Scurri and ZigZag Partner to Protect Loyalty as Online Volumes Surge
Scurri, the next generation delivery management and post-purchase experience platform, has announced a new partnership with global returns technology provider ZigZag, giving retailers a...
AI Content Drives Demand For Authentic Social Commerce
The ubiquity - and growing consumer awareness - of AI-generated content is increasing shopper demands for more human-led content within social media buying journeys, according to...
When Points Stop Working: The New Rules of Retail Loyalty
For decades, customer loyalty in retail has been driven by familiarity, trust and perceived value. Shoppers returned to brands they knew, often reinforced by...
Returns are Rising and Poor Product Information is to Blame
Product returns are no longer just a post-purchase problem. According to new research from Akeneo, poor product information is now influencing every stage of the customer...
Fixing Inventory’s Innovation Dilemma: How AI Decisioning Is Reshaping Stock Optimisation
Inventory optimisation remains a key conundrum for retailers and can be one of the hardest and most consequential challenges to fix. Carrying too much...
The Feeling of Fandom: How Emotional Journeys Shape Brand Experiences
If my experience of living in London during the 2012 Olympics is anything to go by, then this summer will be a special one,...
Peacock Supplies Turns to Temu After Retail Pressure
After larger competitors edged her out of supermarket shelves, the founder of Peacock Supplies has shifted focus to a new sales channel, resulting in...
RTS 2026 Press Day Signals Shift From AI Hype To Customer Focus
The retail sector’s next phase of evolution will be defined less by the pace of technological adoption and more by how effectively businesses understand...
