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Jack Wills looks to influencer content over photo shoots

Rather than spend time and money on endless product shoots, British heritage-inspired clothing brand, Jack Wills, is engaging Instagram influencers to create content promoting...

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The Interview: World Retail Congress

The Interview’ is The Retail Exchange’s series of in-depth interviews with leading figures from the world of retail. In this special edition, recorded at NRF Big Show 2018, business broadcaster Ben Bland talks to...

Amazon opens checkout-free store in Seattle

After trialling the store with employees, Amazon has opened its Amazon Go checkout-free store to the public on 7th Avenue in Seattle. The 'Just Walk Out...

OMNICHANNEL RETAIL

High Street must embrace digital innovations

For years the retail industry has been at the forefront of harnessing online analytics to refine the customer experience and generate purchase behaviour online. However,...

The Interview: O2

In this edition, broadcaster and business journalist Declan Curry talks to Bridget Lea, O2 director of stores, online, multichannel and supply chain. She recalls...

New Sainsbury’s mobile app could reduce in-store friction

The trial of Sainsbury’s checkout-less technology, which enables customers to pay for goods on their mobile phone in the retailer’s Euston store, shows the...

You need to conquer the omnichannel challenge to win customers’ hearts

The beginning of 2017 brought a fresh challenge for retailers. According to figures, the UK’s high street brands started the first quarter with an abrupt...

Opinion: The ‘connected’ associate

In recent years many conversations within the retail sector have focused on the relationship between online and offline trade. A superficial observation of online...

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