Next-Level Customer Satisfaction: How Smart Logistics Are Transforming Online Shopping
Gone are the days of waiting weeks for your online orders to arrive. E-commerce has evolved rapidly, and customer satisfaction is at the heart...
Distribution and Wholesale Seek Retail Skillset to Gain Competitive Edge
Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention. Embracing an...
The Intersection of Gen AI, Data Quality and Customer Success
In the retail landscape, the fervour surrounding generative AI has reached a crescendo. However, for many consumer brands, the divide between expectations and reality...
Private Label Success: Strategies to Elevate Your Store Brands with Robotics Solutions
The growing importance of private label brands in distinguishing a store is undeniable. Effective marketing of these brands is crucial for boosting sales and...
Millennials the Most Likely Demographic to Be Influenced by Retail Media Ads, Retail Technology...
Millennials are the most likely shopper demographic to have their buying decisions influenced by Retail Media ads at the shelf-edge, the latest research from the Retail...
The Significance of Mobile Commerce (M-Commerce) in 2024
Mobile commerce is an essential part of today’s digital economy as consumers are increasingly using smartphones and tablets to discover new products.
As of Q4...
Investment in Tech Now Critical to Retail in 2024 as Inflation Continues to Fall
“Fierce" competition for cash-strapped shoppers among retailers was cited by the British Retail Consortium (BRC) in February 2024 as one of the main reasons...
New report by Hokodo finds that B2B sellers lose out on buyer loyalty and...
Hokodo has released a report that explores the habits and e-commerce expectations of business buyers.
Out of the 500 surveyed B2B buyers, 83% said that...
Blending Digital and Retail Experiences for Superior Customer Service
Sarah wants to buy a new pair of shoes. She starts by looking online to compare prices and styles. When she visits her local...
Dobell Menswear tailors post-purchase experiences for the perfect fit in partnership with Scurri
British online menswear brand, Dobell, has taken ownership of its post-purchase experience reducing ‘where is my order’ (WISMO) queries, driving business profitability and generating...
