You need to conquer the omnichannel challenge to win customers’ hearts
The beginning of 2017 brought a fresh challenge for retailers. According to figures, the UK’s high street brands started the first quarter with an abrupt...
The Interview: O2
In this edition, broadcaster and business journalist Declan Curry talks to Bridget Lea, O2 director of stores, online, multichannel and supply chain. She recalls...
Retailers not committed to providing channel agnostic shopping experiences
Retailers in the UK are determined to keep investing in in-store technology, such as mobile assisted selling and self-service kiosks, to improve the customer...
What do people really think about Christmas music in shops?
Does hearing Wham's ‘Last Christmas’ have a calming effect on wild-eyed, tantrum-throwing customers jostling for last-minute Christmas gifts? Or does it send them running...
Consumers want more tech in-store for greater personalisation
Consumers are disappointed in the current lack of in-store technology available and want a more personalised experience when visiting a physical store, a new...
Delivery convenience proves key for retail conversions
Despite retailers recognising last mile convenience is an increasingly important consideration for online shoppers, many are failing to meet the levels of personalisation and...
Could intelligent analysis provide the antidote to pressures on retailers?
Retailers, currently suffering through some of the most challenging trading conditions they have ever faced, should look to new technology to optimise their operations,...
Opinion: Integrated places of the future
Digitisation continues to transform our world, circumventing or dissolving the conceptual barriers between physical and digital spaces. This has huge implications for retail spaces,...
Amazon Go tech will bring a new era of personalised shopping, but it won’t...
Analysts have predicted that Amazon Go could launch in the UK by the end of 2018, which would enable British shoppers to experience a...
New smartphone app now offers shoppers an instant response
buzz2get is a whole new concept in shopping and customer service. The app allows the customer to simply call for assistance with a click...