Tag: Customer Service
Empowering store associates to transform your retail customer experience
There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and...
Knowledge is power: Shoppers rate retail staff knowledge as key to...
Knowledge tops consumers’ expectations when it comes to store associates adding value to in-store shopping experiences, the latest research from Retail Technology Show, the...
More than just a smile – reimagining customer service
What picture comes into your mind when you think about customer service (CS)?
Here are a few of the classics:
A room full of people...