Best and worst cities in the UK for customer service
A new study, by careers experts, StandOut CV, has analysed 784,444 customer reviews from Google Maps to reveal the best and worst cities in...
Optimising returns through big data insights
As we approach peak season sales, optimising the returns process is crucial if retailers are to save the sale and keep items circulating in...
How to join the dots between seemingly disparate customer demands; sustainability and value
With today’s dueling priorities of competitive pricing and a drive towards sustainable practices, retailers may feel stuck between a rock and a hard place....
How retailers can survive and thrive in a downturn
As a recession looms, the Bank of England’s economic outlook is bleak: high inflation rates, a shrinking economy and a decline in living standards....
Smart cameras give physical retailers the ability to compete with online
It’s been over 70 years since CCTV first became commercially available. At the time it was considered a revolutionary development, but for most of...
The impact of the Queen’s death on business and retail
Retailers and businesses across the UK are bracing themselves for a period of uncertainty following the death of Queen Elizabeth II. The long-term impact...
The Golden Quarter: Planning for profit with intelligent merchandising
16 September marks the 100-day countdown to Christmas, also known as the Golden Quarter; the busiest period in the retail calendar. The Golden Quarter...
Why the Digitalisation of Retail is More Important than Ever in the Face of...
Inflation is currently a huge problem facing UK businesses. With the rate increasing past 10% for the first time in forty years, many business...
Volatile, uncertain, complex and ambiguous; securing a resilient supply chain in retail’s ‘new normal’
The acronym VUCA was first coined in 1987 to describe the post-Cold war world; volatile, uncertain, complex and ambiguous. Now, it’s shorthand for the...
More than half of British online shoppers prefer guest checkout when making a purchase
Being able to shop online without having to register with personal information is proving popular with the British. As many as 56% of online...