Experts from Mars, Trinny London and Dr. Martens are some of the global range of speakers at IRX @ DTX+UCX taking place on 12 & 13 October.
The show, held at London’s ExCeL, has a dedicated conference with sessions tailored to address the needs of retail professionals, covering marketing, growth, delivery, customer engagement, omnichannel innovation and fulfilment.
Topical conference – exploring replatforming
Replatforming is one of the issues discussed – a process that can strike fear into the heart of any e-commerce manager. However, if approached in the right way, it can deliver significant business benefits in terms of future-proofing and long-term ROI.
Anjali Subburaj, Chief Architect at Mars, will deliver a session on Evolving architecture to support changing customer needs and the growth in D2C. Awarded “Technology Hero of the Year” 2020 by Computing UK, Anjali believes in opening up the channels of communication between IT and business, in order to foster a culture of change that supports agility.
Taher Khaliq, CTO at Trinny London, details the importance of maintaining high service levels in Scale Up: Continuing to deliver while replatforming. He leads the technology team at Trinny London, a fast-growing global brand that now ships to 180 countries, and is responsible for creating a supportive culture to further drive the growth of the business.
Customer experience sits front and centre of a session by Ron Garrick. The CIO at Dr. Martens will share his experience with the iconic footwear brand as well as his various senior consultancy positions at IKEA, Allen and Overy, Greenergy and Worldpay.
BBC, HSBC & Dr Marten among big name conference speakers
Other industry leaders set to speak at the conference are from big-name global brands including: Co-Op, Holland & Barratt, BBC, HSBC and Lounge Underwear. Attendees can expect to hear first-hand experience and robust debate around current and future challenges.
Alongside the conference, a comprehensive exhibition at IRX @ DTX+UCX will showcase the latest technologies and solutions to transform digital offerings, improve functionality and customer experience. Retailers can also catch up with their peers through dedicated networking opportunities, curated conversations and learning.
IRX @ DTX+UCX takes place on 12 & 13 October at ExCeL London.
