The use of social media tactics and technologies by retailers in a bid to stand out from the crowd in an increasingly competitive market is nothing new. In fact, the retail sector was an early adopter of social media in its marketing strategies, as the rise of e-commerce fueled infinite opportunity on social channels.
This has impacted significantly on store...
Exploring the concept of the “multi-individual”, we ask how retailers can better serve today’s shopper as each of us juggle a range of different mindstates and needs when shopping, in our bid to deal with the pressures of modern living. In this episode, we dissect increasingly complex purchasing behaviour and look at ways retailers can ensure the retail experience resonates with...
The latest ONS retail sales figures released today show that the volume of online spending increased year-on-year by 15.9% and by 1.8% compared to last month. As footfall on the high street continues to drop, e-commerce has seen a continuous rise, but attention is now drawn to m-commerce. Last year, one-third of online retail came from mobile.
Over half of...
Retailers in the UK are determined to keep investing in in-store technology, such as mobile assisted selling and self-service kiosks, to improve the customer experience. However, the majority agree they’re not doing enough to replicate the experience of online shopping, new industry research from Qmatic UK Ltd, which leads the market in customer journey management solutions, has found.
Conducted by...
Global AV integrator, AVMI provides Selfridges a way to share digital content with its team members efficiently and effectively across multiple offices. AVMI deployed a high-impact LED wall at the London Team Tunnel and a network of over 30 Samsung Smart Signage Platform displays at Selfridges office and retail locations in Manchester, Birmingham, Leicester and London. Cloud based Digital...
ChargeApp eliminates the worry for mobile phone users of losing power on the go by providing a map with real-time navigation to their nearest charging point, driving footfall into retailers and locations offering the facility. This latest partnership sees the addition of Waitrose and Topman to ChargeApp’s already impressive network of retailers, which includes John Lewis, Pret, McDonalds and...
There have been a number of buzzwords and defining technology trends in retail over the last decade, from Big Data to omni-channel and the ubiquitous, omni-present Cloud. And now the internet of things (IoT) and artificial intelligence (AI) have seemingly become the latest crazes and talk of the town.
Forrester expects investment in AI to triple this year. By 2020,...
With only 4 months to go, this year’s Black Friday and Cyber Monday are set to be even bigger following the positive eCommerce figures seen last year, with retailers such as Joseph & Joseph, Jack Wills and The Works reporting huge increases in sales. Ecommerce Website performance to cope with demand is critical during the Black Friday and Cyber...
Businesses may be overlooking connected customers’ situational demands, as shoppers’ purchasing behaviours shift depending on the item they are buying, a new report by leading agile software development specialists, Black Pepper Software, warns.
Original research from the ‘Fit for the Future; Is your business agile enough to keep up the connected consumer?’ revealed that over half (54%) of UK consumers’ buying patterns...
DSS Europe 2017 delivered on its promise to provide a business roadmap for the international Digital Signage and DooH industry as record numbers of delegates attended the two-day conference and expo in Germany.
Attendance at DSS Europe, the first to be held at the ICM - Internationales Congress Center München, was the highest in its 11-year history. Almost 700 attendees...
