LVMH is introducing a delivery promise feature to enrich its omnichannel shopping experience.
The parent company of global luxury brands including Louis Vuitton, Christian Dior and Tiffany is using OneStock’s agile order management technology to offer a high-end service that aligns with customer expectations.
Online shoppers can view real time stock availability and choose a guaranteed delivery method based on the item selected. These include ‘white glove’ same day delivery and an...
Molton Brown has seen a threefold uplift in conversions after introducing onsite social commerce technology.
The luxury fragrance and bath and body brand reported conversion rates rose over a three-month period when shoppers interacted with its gallery of shoppable social content on moltonbrown.co.uk.
Molton Brown also saw the average order value of customers who engaged with the site’s social commerce elements...
More than half of UK consumers are now shopping online and UK online spend is forecast to increase 29.6% between 2019 and 2024, according to retail analysts at GlobalData. That represents a massive potential customer base for retailers to tap into. But not all of them will do so successfully – online retailing is now hugely competitive and retailers need to look ahead in order to stay...
The most disruptive current retail will be on display at Fira de Barcelona at the second Retail & Brand Experience World Congress, to be held from 12th to 14th May 2020 at the Gran Via venue. This is a different international event that provides an overview of the transformation of trade and the new role of brands, prioritizing the...
The internet has transformed the way we live our lives in so many areas. But perhaps one of the biggest changes has come in the retail sector, where global e-commerce sales are predicted to top $3.5 trillion in 2019. But while digital transformation continues to generate a huge windfall for retailers, it also brings risk — as new customer-facing...
Clear Channel, one of the UK’s largest Out of Home media and infrastructure companies, has today announced a new partnership with Hammerson. Following a competitive tender, Clear Channel was awarded the contract for a portfolio of 223 full motion digital advertising screens across Hammerson’s 12 flagship destinations in the UK, which include Bullring & Grand Central, Brent Cross, and...
Significant contribution
As you will have read in part one of this feature, the retail industry is changing to fit the needs of a modern customer. And with this change, technology is enabling retailers to create more memorable experiences for their customers and ensure that a physical retail space remains relevant in 2019.
One of the key advantages claimed for...
The discussion about the need for bricks and mortar retailers to compete with online shopping by using digital signage to entice consumers into their stores and deliver them an improved experience once inside is now pretty much over. Few retailers today don’t “get it”, and some sort of signage is now widespread in almost every outlet.
“Retailers have recognised that...
New technologies, changing shopping habits and the threat of disruptive competitors like Amazon, are some of the aspects forcing a paradigm shift that is seeing retailers focus on new strategies to stay competitive.
Marketing Manager at Eurostop, Deborah Loh noted how by using the right technology to provide shoppers with the services they need, retailers that get it right should see...
All retail businesses understand that an improved customer experience is worth the investment, and there’s no doubt that creating greater customer loyalty drives revenue and growth. But the challenge for those of us working in the CX field now is: how?
With retailers facing another year of disruption in 2020, there will be much tougher scrutiny of CX investment and...
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