Recent research conducted by, Qudini, an award-winning London based SaaS customer experience management platform offering queue management and appointment booking software to retailers , has revealed that 26% of customers who walk out of stores due to long waiting times and poor customer service will discontinue their purchase completely, costing British retailers £3.4 billion a year.
The findings were revealed in the company’s latest...
Magento relies on its ecosystem of solution, consulting and technology partners to deliver its solution suite to global customers. Acceptance onto the Solution Partner Program is awarded to companies who are focussed on delivering the highest quality of service to new and existing Magento clients. PureNet is now one of just a handful of ecommerce agencies in the UK...
Britain's oldest brewer, Shepherd Neame has opened a seasonal pop-up at Bluewater in Kent. Open until 5 July 2017, the 167 sq m brewing boutique is designed to showcase the Shepherd Neame brand and includes a bar featuring the company's first ever cider, Orchard View, and new Cinque Five Grain premium lager.
Guests can also immerse themselves in the world...
Experience, engagement, emotion, and economics. In our second episode, we conclude the discussion on Stores of the Future 2.0 by attempting to decode what it takes to deliver store transformation in a way that achieves the real returns today’s retailers demand.
The guest panel features Paul West, strategy director at Dalziel & Pow, Nathan Watts, creative director of FITCH, James...
One in five (19 per cent) UK shoppers would like to use an Augmented Reality (AR) changing room when shopping online to find the perfect clothing items, according to the new State of Digital Commerce report from Episerver, a global provider of a single platform to smartly manage digital content, commerce and marketing in the cloud.
Allowing users to virtually...
To mark the start of the summer season the window of Topshop’s Oxford Street store will be transformed into an interactive pool scene, complete with a 360 degree virtual reality water slide, ready to take customers on a fully immersive ride.
Participants will start their thrilling VR journey seated on a giant inflatable at the entrance to the slide and...
Consumers and retailers ready for robot helpers in store, but security and cost doubts could stall plans
A recent survey on the use of humanoid robots in retail stores, has found that 31% of retailers will be using the technology at some point in the future, with 14% expecting to have it in place in the next 12 months. The...
The unpredictable British weather has helped retailers beat sales forecasts in April as sales volumes jumped 2.3% from March, highlighting the importance of brands optimising their omni-channel experience, according to eCommerce systems integrator Tryzens.
Data released by the Office for National Statistics (ONS) suggested that the unexpected warmer weather has resulted in sales volumes increasing across the retail sector. The...
British online marketplace OnBuy.com has signed a two-year partnership deal for hosting and support with leading online cloud services provider UKFast as it prepares for a surge in traffic.
The partnership ensures the stability and speed of the OnBuy platform in anticipation of a significant rise in the number of sellers and consumers using the site ahead of the rollout...
New research by SaaS technology company Eagle Eye has found that retailers are failing to take advantage of widespread mobile phone use to enhance the customer experience. Results revealed that while consumers are frequently using their phone whilst shopping, they report hardly ever using it to interact with the retailer itself, and want to be offered more mobile enablement.
The statistics...
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