How organised and efficient is your team? Even before the challenges and opportunities posed to the retail sector this year, teams had to manage huge volumes of digital content.
From imagery to video, from design files to presentations, from documents to spreadsheets, the number of files and folders that we save, organise and share is ever growing. Despite the accelerated...
XCCommerce, the leading omni-channel promotion solutions provider, today announced the opening of a new office in the United Kingdom, which will become the headquarters for operations across Britain and mainland Europe.
Heading up expansion into this region will be former Director at Inovretail and Director of Supply Chain Consulting at BT Expedite, Robin Coles. With thirty-five years’ experience in businesses...
Selfridges & Co have today announced the appointment of Andrew Keith as Managing Director.
Andrew Keith has been President of Asia’s premier department store, Lane Crawford, since 2011. During his time at the helm, Andrew has overseen the business’ continuing expansion into mainland China, growing sales and nurturing talent to deliver an innovative and inspiring brand and experience-driven offer for...
Business car leasing comes with many advantages to take note of. After all, last September saw the worst sales of cars in a century, so it is important to consider the many alternatives out there if buying a vehicle is not really an option right now. It is a tough time for businesses too and fleshing out their fleet...
Zendesk today announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging channels on web, social, and mobile. A key enabler of these capabilities is a strategic partnership -- among the first of its kind -- with WhatsApp that empowers companies to immediately engage with customers, share information and respond to questions across...
Critizr is Europe’s leading VoC platform. Founded in 2012, it is used by over 80 of Europe’s biggest companies to drive customer obsession and transform the way they listen to and understand customers, empowering local staff to take action and deliver a great customer experience every day.
As we head to the end of what has been a tumultuous year...
Following the coronavirus pandemic, print-advertising and in-person traditional marketing methods are coming to an end. The Advertising Standards Authority (ASA) are even hotter on regulations regarding transparent advertising hashtags #Ad #Gift and #SPON, yet influencers have become the go to for consumers looking for excitement and escapism on social media, with 49% still opting to buy products based on their review or endorsement.
Current trends show a shift in the...
commercetools today announced that the John Lewis Partnership, which owns and operates two of Britain’s best loved retail brands – John Lewis and Waitrose - has selected its technology to provide a next-generation key commerce component to support and deliver its e-commerce capabilities for johnlewis.com.
In the six months from 26 January to 25 July 2020, John Lewis has seen...
Changing consumer behaviour has caused a shift in the retail industry recently. This may not sound different from the norm, but it is, especially when considering how quickly retail trends accelerated in 2020. Data analysts reported that changes predicted to happen over years instead became established within mere weeks. In May 2020, with the lockdown’s impact on high street...
Laithwaite’s Wine has seen an increase in home deliveries and subscriptions, with 31.5m bottles delivered by Yodel, the UK independent parcel carrier, this year to date. Yodel is one of the delivery partners for Laithwaite’s Wine, providing customers with a choice of delivery options as they take advantage of the convenience of doorstep delivery.
The sharp rise in the number...