buzz2get is a whole new concept in shopping and customer service. The app allows the customer to simply call for assistance with a click of a button in any participating venue and effortlessly leave instant feedback on their recent experience. Both the button layout and the feedback can be customised for each business, venue or area within that venue. This...
The beginning of 2017 brought a fresh challenge for retailers. According to figures, the UK’s high street brands started the first quarter with an abrupt 1.4% fall in sales. Many are pointing the finger at Brexit as the cause of the most dramatic quarterly drop in purchases in the last seven years. But no matter the source of the damage to...
Global e-commerce consultancy Salmon has introduced a fully PCI compliant app-based payment solution for long-standing client Ted Baker, bringing the online and in-store experiences together. Developed with ‘PayPal Here’ technology, the app allows customers to order in a more secure way and pay for products that are unavailable in-store. The new service enables employees to help customers shop in...
Despite retailers recognising last mile convenience is an increasingly important consideration for online shoppers, many are failing to meet the levels of personalisation and flexibility connected consumers now expect, the latest research from Sorted, the delivery experience company, warns.
Original research of 2,000 UK adults revealed that 70% of consumers want more flexible delivery options to be made readily available...
For decades, Nike has worked directly with athletes to create cutting-edge and highly personalized products. Over time, this relationship between designers and athletes delineated a harmonization of form, function and emotion that defines Nike shoes and apparel.
With the opening of the Nike Makers’ Experience at Nike By You Studio @ 45 Grand in New York, Nike’s Advanced Innovation team...
In recent years many conversations within the retail sector have focused on the relationship between online and offline trade. A superficial observation of online growth rates can give the impression brick and mortar retail is taking a back seat, and e-commerce is continuing its triumphant march. However, industry experts know this view is too simplistic.
In 2016, traditional retail achieved...
Grocery shopping just got even easier thanks to Ocado. The online supermarket announced it has launched an app for the voice-controlled Amazon Alexa.
Just imagine it… you’re cooking up a spaghetti bolognese storm and use the last of the garlic. No stress, just talk to Alexa and she’ll add it to your basket. Simple.
The Ocado app for Amazon Alexa will feature a...
The Levi’s brand has launched a new Virtual Stylist at levi.com, which will also be available through Facebook Messenger. The new system takes all the wisdom of Levi's in-store style experts and puts it at consumers’ fingertips 24 hours a day. Users are able to receive fashion advice – available throughout the site – in a conversational tone via their...
Sainsbury’s has announced it is launching the popular Argos Click & Collect service in 100 Sainsbury’s Local convenience stores nationwide. The initiative will enable customers to order Argos products and Tu clothing online and collect their purchases closer to where they live or work. The launch follows a successful three month trial in six Sainsbury’s Local stores.
Announcing the launch,...
They really don’t make stores like they used to – but why? For retailers, being “mainstream” has become a problem. From the rise of pureplay and discount retailers to shoppers with eyes fixed on personalised instore experiences; the game has changed.
In our latest episode, guests Steve James Royale, The Yard Creative, Richard Ash, Green Room Design, and Karl McKeever, Visual Thinking, discuss what retailers must...
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