New technologies, changing shopping habits and the threat of disruptive competitors like Amazon, are some of the aspects forcing a paradigm shift that is seeing retailers focus on new strategies to stay competitive.
Marketing Manager at Eurostop, Deborah Loh noted how by using the right technology to provide shoppers with the services they need, retailers that get it right should see...
All retail businesses understand that an improved customer experience is worth the investment, and there’s no doubt that creating greater customer loyalty drives revenue and growth. But the challenge for those of us working in the CX field now is: how?
With retailers facing another year of disruption in 2020, there will be much tougher scrutiny of CX investment and...
We are undoubtedly living in a throwaway culture, with garment lifespans at an all-time low. According to research, the average lifespan of a garment is one to three years, which isn’t much at all. It’s quite common for shoppers to browse for new clothes on a near daily basis, whether it’s through visiting stores or browsing online. The affordability...
New figures reveal Brits are giving more to charity year on year in the lead up to the festive season. eBay data shows donations by its UK community of sellers and buyers to good causes spike in November and December. Even during the Black Friday and Cyber Monday sales when bargain hunting, Brits are at their most benevolent. £106,194...
Black Friday footfall increased by 6% compared to Black Friday 2018, according to official data from ShopperTrak. This is against a back drop of Brexit uncertainty, and a late general election, neither of which would appear to have dampened consumer’s desire for a promotion. Overall footfall for the year sits 0.2% up against the same period 2018.
The Festive Peak...
A third of Britons admit celebrities influence their Christmas shopping, with the most influential celebrities hailing from YouTube.
It was initially found that one in three Britons (34%) admitted they have previously been influenced by celebrities to purchase goods around the Christmas period.
When asked what medium the celebrity, or celebrities in question were famous for, the following five answers emerged...
Peak trading season 2019 is almost upon us, with online retailers putting the finishing touches to their sales game plan. The big question on everyone’s lips is whether this peak will see a further evolution of the heavy discounting tactics used by retailers in previous years and how online stores hope to leverage sales to drive key metrics such...
Demand for site search is growing due the increasing use of digital sales channels both by retailers and consumers. In 2018, the percentage of UK consumers who made at least one purchase online in the last 12 months grew to 97%. Current revenue for the e-commerce market amounts to £61,258m, and it will continue to grow by an annual...
Black Friday and Cyber Monday is infamous for its frenzied scenes, of smash and grab deals, where in the past you would have witnessed customers scrambling to grab the last plasma flat screen at its rock bottom price!
Traditionally, Black Friday derived from America in the 50’s as the sale directly after Thanksgiving, an antidote to the excess of Thanksgiving...
NEC Display Solutions Europe today announced two new ranges of Direct View LED screens that will enable any business to deploy high-resolution, dynamic content in any environment.
NEC’s FE Series LED Bundles are complete solutions for different-sized screens starting at 110’’, ranging from 1.2mm to 3.5mm pixel pitch for the sharpest resolution up to ultra-HD (UHD). Equally capable of wall-mounted...