Over a quarter of retailers (26 per cent) have seen an increase in the volume of goods being returned in the last two years, according to new findings.
Research from Barclaycard, which sees nearly half of the nation’s credit and debit card transactions, reveals that in the face of rising numbers of ‘serial returners’, a fifth (20 per cent) of...
Radley has launched digital in-store shopping to strengthen its omnichannel capabilities.
The handbag and accessories retailer is enabling in-store customers to access its entire product range via an ‘Order In-Store' app, regardless of where the item is located.
Radley is collaborating with omnichannel order management specialist OneStock to unify its inventory and deploy the new fulfilment channel. Orders will be delivered from the most appropriate store or distribution centre, and there is a...
While Generation Z and Millennials are often described as the first generation of digital natives, Generation X (39-59-year olds), are consistently the most open to tech innovation when compared to younger shoppers, research by Vodat International reveals.
Original research of over 1,000 UK shoppers reveals that Generation X are the most willing to use a wide array of in-store technology,...
The present and future of the retail industry will be the focus of the first edition of the Retail & Brand Experience World Congress (RBEWC), the new event organised by Fira de Barcelona which will be held from 27 to 29 May at the Gran Via venue. One hundred experts representing international brands will participate in the event and...
British fashion outlet New Look has been crowned the UK’s leading retailer in terms of delivering a multichannel customer-centric approach and stand-out overall online shopping and parcel shipping experience, according to a new study of the UK’s 100 largest online retailers.
Conducted by post-purchase communication experts parcelLab, the in-depth study assessed the performance of each retailer by making purchases and...
Nowadays, brands must go above and beyond to ensure footfall in their physical stores, as many customers have abandoned the historic weekend saunter down the high street in favour of convenient, online alternatives.
Modern marketing strategies must account for this shift, and one of the challenges facing those at the helm of some of the retailers that we know...
Only a few months ago, I was discussing the longevity of the high street with an e-commerce director at a luxury furniture retailer. Recalling the closing down sales in my local House of Fraser, I suggested it was just the beginning of an industry-wide revolution. His response surprised me.
“It’s hardly news that the world of bricks-and-mortar retailing is threatened,”...
The UK government holds the nation’s unemployment rate as a high priority.
It’s simply a case of benefiting the overall economy: less people on job seekers allowance and more people with a disposable income means more money heading into the economy. But with the current trend of high street stores closing still a pattern through 2019 so far, and...
Two thirds of the UK’s population are active on social media, according to stats. Our teenagers are also said to be among the most extreme internet users in the world, with more than one in three 15-year-olds in Britain classed as ‘extreme internet users’, spending a minimum of six hours each day online.
However, are they putting this time...
The fashion industry is seeing its success bolstered by digitalisation. The high street may be falling on tough times, but thanks to the digital world, the industry is worth £32.3 billion in the UK alone. While brick and mortar struggles and stores continue to close, the sector is still increasing, with global online revenue being nearly three times more...