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South Shields’ New Look scoops first win in UK wide store...

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A nationwide competition to celebrate the pride, commitment and exceptional service given by teams working in stores across the UK has announced its first...

UK’s frontline retail teams to be celebrated with return of ‘Proud...

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A competition to celebrate the exceptional people working in store teams around the country has launched for a second year, to share and reward...

For customers, retail staff are the embodiment of your brand. It’s...

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Senior retail teams should be serving their frontline staff, first and foremost, so they’re empowered to get on with the important business of serving...

Warning retailers: Mind the Gap – before your customers fall through...

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Has the word ‘proximity’ cropped up in your 2022 planning meetings yet?  Thought so. But what does retail’s favourite new buzzword actually mean?  In the...

Garden centre group Blue Diamond partners with Critizr for customer relationship...

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Leading UK garden centre group Blue Diamond has today (31st August) announced a new partnership with Customer Interaction Management specialists Critizr, to drive an...

East London Co-op Store Scoops Award for Extraordinary Community Action during...

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A nationwide competition to celebrate the pride and commitment of people working in physical stores during Covid has announced its overall winner today (23rd...

Extra time for ‘Proud of My Store’ competition as judging panel...

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Proud of My Store, the competition from Critizr that celebrates stories of pride from frontline retail workers is being extended until the end of July,...

New Competition Celebrates Stories of Pride from UK Store Staff

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Do you know someone who works in retail and deserves recognition for their tireless effort during Covid? Do you work for a store and...

Critizr Acquires ServiceDock to Boost Omnichannel Conversation Capabilities

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Critizr, Europe’s leader in customer interaction management, has today (26th January) announced the acquisition of Dublin-based retail customer experience and messaging start-up ServiceDock. The deal,...

Keep talking: the new rules of customer conversations

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Critizr is Europe’s leading VoC platform. Founded in 2012, it is used by over 80 of Europe’s biggest companies to drive customer obsession and...

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