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Queues for service in retail stores cost the UK economy £3.4...

Recent research conducted by, Qudini, an award-winning London based SaaS customer experience management platform offering queue management and appointment booking software to retailers , has revealed that 26%...

High Street must embrace digital innovations

For years the retail industry has been at the forefront of harnessing online analytics to refine the customer experience and generate purchase behaviour online. However,...

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The Interview: World Retail Congress

The Interview’ is The Retail Exchange’s series of in-depth interviews with leading figures from the world of retail. In this special edition, recorded at...

Hitting Refresh Instore

Shared Ambition

The Interview: O2

Maximising Seasonal Success

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