Tag: Scurri
UK Shoppers Embrace AI for Delivery Updates and Returns – But...
New research reveals 6 in 10 want AI powered delivery tracking and smarter returns, yet half still prefer a human touch when things go wrong.
How AI Is Redefining the Post-Purchase Journey
Rory O’Connor, founder and CEO, Scurri urges retailers to stop viewing AI as a back-office efficiency tool and start treating it as marketing infrastructure. With customer...
AI Revolutionises UK Shopping but Consumers Demand to Stay in Control
A new nationwide study* from Scurri, the delivery management and post-purchase experience software provider, reveals that while UK shoppers are increasingly embracing Artificial Intelligence (AI) in...
Delivery management platform, Scurri, increased its total shipments processed by +33%...
The platform continued to innovate post-purchase experiences with the launch of Scurri AI Concierge – enabling automated resolution of high-volume WISMO and FAQ queries
BrandAlley Delivers Customer Service Breakthrough with Scurri
BrandAlley, a leading off-price premium and luxury brand e-tailer in the UK and France, has driven improved business performance by taking full control of its...
Scurri Adds Strategic Appointments to Its Board of Directors
Delivery management platform, Scurri, today announced the appointment of two industry leaders to its Board of Directors. Dr David Dempsey, former Senior Vice President at Salesforce, has been...
Scurri Acquires Specialist Conversational AI Platform, HelloDone, to Offer Enhanced Customer...
Delivery management platform, Scurri, today announced the acquisition of HelloDone, the UK-based, market-leading artificial intelligence (AI) platform which provides conversational AI solutions to retailers and brands.
HelloDone’s industry-leading...
Uk Retailer Adoption of Carrier Management and Post-purchase Solutions Increases in...
Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer...
Delivery management platform, Scurri topped over €12 billion in Gross Merchandise...
Delivery management platform, Scurri, today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion...
Dobell Menswear tailors post-purchase experiences for the perfect fit in partnership...
British online menswear brand, Dobell, has taken ownership of its post-purchase experience reducing ‘where is my order’ (WISMO) queries, driving business profitability and generating...