Cost-of-living crisis prompting second-hand shopping to surge
As the rising cost-of-living crisis sees energy bills, fuel and food prices continue to climb, more UK consumers are turning to second-hand shopping and...
41% of retail consumers in 2022 have tried a new brand in the last...
Today, Google is sharing exclusive research and insights at the annual Path to Peak retail event to help businesses plan for growth during the peak shopping...
The metaverse promises to transform customer loyalty
For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers...
The challenges and opportunities facing retailers in the metaverse
In twelve short months, the word ‘metaverse’ has evolved from the plot point of a niche sci-fi novel to the world’s largest tech obsession....
Heralding the new age of the chatbot
When people think 'robot' they may visualise a 1960s-style sci-fi creation, but today’s robots come in many forms. And although many of these may...
Reality bites: how composable architecture is a make-or-break strategy for retailers looking to thrive
Global e-commerce jumped to $26.7 trillion in the first year of the pandemic, a dramatic leap forward from a trend that had already hobbled...
The Experience Economy: The Future of the High Street
Have you ever wondered how to grab the attention of customers walking down the high street? In the hustle and bustle, it can be...
88% claim they would abandon a purchase if faced with friction
New research into online payments from banking platform, Tink, reveals sky-high expectations for seamless, secure transactions as payment choice increases.
The survey of 2,000 UK...
Knowledge is power: Shoppers rate retail staff knowledge as key to driving in-store CX
Knowledge tops consumers’ expectations when it comes to store associates adding value to in-store shopping experiences, the latest research from Retail Technology Show, the...
Axerve white paper explores digital payments trends & the importance of multi-channel and hyper-personalised...
Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a...