Brands jeopardise customer loyalty as they fail to replicate in-store experiences online
Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has...
Consumer confidence rebounds to pre-lockdown levels – survey
Consumer confidence has bounced back to its pre-pandemic level as the easing of restrictions boosted the financial mood of the nation, a long-running survey...
Retail sales soar as shoppers welcomed back to stores
Retailers enjoyed a surge in spending as shoppers flocked to high streets following the easing of restrictions that saw non-essential stores reopening after the...
European countries account for seven of the 15 most cashless economies
The world's most cashless economies have been revealed in a new report by the credit card experts at money.co.uk.
Using a weighted ranking system, the...
Q&A with Angel Maldonado, CEO, Empathy.co
365 Retail recently caught up with Angel Maldonado, CEO of search and discovery platform Empathy.co to discuss the company’s record growth, recent consumer research...
Customer experience: Nostalgia, the weapon of the future post-crisis?
It’s an understatement to say that our lifestyles have been totally disrupted by the pandemic. Among many others, one thing we have missed over...
Consumer spending grew 0.4 per cent in April as high streets and hospitality venues...
Data from Barclaycard, which sees nearly half of the nation’s credit and debit card transactions, reveals that spending on essential items rose 10.1 per...
Westfield celebrates the capital’s side hustle heroes
In support of the capital’s creatives thriving through the pandemic, Westfield London and Westfield Stratford City are hosting social media brands that originated as...
The price is right: Pandemic drives price sensitivity among grocery shoppers, Pricer’s data reveals
Whilst economic uncertainty is making shoppers more sensitive to pricing and promotions in-store, younger demographics prove more loyal to branded purchases, the latest research...
Has retail seen its watershed moment?
2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. Retail...