Multi-channel commerce platform, Shopify has chosen LA as the location of its first bricks and mortar store, providing in-person help and support to merchants and aspiring entrepreneurs. Shopify is putting its many years of experience to work with a permanent space in LA where business owners can come to both get advice from the company’s knowledgeable staff, and also to connect with other members of the entrepreneurial community. LA is the ideal place for this initial in-person location because the area plays host to more than 400 top-performing merchants who have each individually earned over $1 million in GMV. There are 10,000 Shopify merchants in LA alone, and 80,000 in California.
Shopify’s new home in LA is located in ROW DTLA, a dynamic commercial centre accommodating 100 curated retailers, restaurants, and more. ROW DTLA, and downtown LA in general, are representative of the type of inspired entrepreneurship that Shopify makes its mission to encourage and grow.
Support, customer service, and training are all core to Shopify’s mission of empowering entrepreneurs everywhere. The new LA space is the in-person embodiment of the company’s many years of experience building a comprehensive network of Gurus, who help merchants online, via telephone, and through live chat 24 hours a day, seven days a week. In addition to Guru support, Shopify has provided in-person guidance to merchants and entrepreneurs through events including Shop Class, Pursuit, and Retail Tour.
‘Our new space in downtown LA is a physical manifestation of our dedication and commitment to making commerce better for everyone. We’re thrilled to be able to take our proven educational, support, and community initiatives and put them to work in an always-on capacity,’ says Satish Kanwar, VP of product at Shopify. ‘We know that making more resources available to entrepreneurs, especially early on, makes them far more likely to succeed, and we’re happy to now be offering that through a brick-and-mortar experience in LA.’