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DFS revamps online customer experience with AI-powered chatbot technology

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DFS, the sofa expert, has partnered with CM.com, a global leader in cloud software for conversational commerce, to enhance its customer experience. The partnership...

DFS Selects Fluent Order Management to Streamline Retail Experience

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DFS has chosen Fluent Commerce’s order management system (OMS) to underpin the development of DFS’s home fulfilment program. DFS is a retailer of sofas in...

DFS buoyed by pent-up sofa demand after showrooms reopen

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DFS has revealed that sofa orders surged after it saw pent-up demand released following the reopening of its showrooms in April. Shares in the furniture...

Made.com presses button on London listing

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Online furniture seller Made.com has unveiled plans to float on London’s stock market in a move set to value the group at a reported...

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