Zendesk and WhatsApp partner to enable powerful conversational experiences
Zendesk today announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging channels on web, social, and mobile....
Popularity vs Personalisation: Which is a better influencer marketing tactic?
Following the coronavirus pandemic, print-advertising and in-person traditional marketing methods are coming to an end. The Advertising Standards Authority (ASA) are even hotter on regulations regarding transparent advertising hashtags #Ad...
John Lewis further invests in its digital capabilities as customers shift to shopping online
commercetools today announced that the John Lewis Partnership, which owns and operates two of Britain’s best loved retail brands – John Lewis and Waitrose...
Laithwaite’s Wine sees boom in home deliveries
Laithwaite’s Wine has seen an increase in home deliveries and subscriptions, with 31.5m bottles delivered by Yodel, the UK independent parcel carrier, this year...
M&S completes UK rollout of ‘Sparks Book & Shop’ service
M&S has completed the rollout of its ‘Sparks Book & Shop’ online reservation service to all its 566 Foodhalls & larger stores containing Foodhalls, meaning...
Retail industry to see footfall drop by 62% this Christmas
Retail intelligence experts Springboard predicts that over the six weeks from Sunday 22nd November to Saturday 26th December, footfall across all UK retail destinations...
Utilise AI to lessen brand identity gap
Through forced closures, physical restrictions and mitigating measures, the pandemic has posed threats that have forced retailers to rethink their entire sales and marketing...
The rise of Squad Shopping
New research out today has revealed a growing shopping trend is emerging out of people’s inability to hit the shops with groups of friends...
Determined young ballerina brings community together in Amazon’s new Christmas television advert for 2020
Amazon today launches a global Christmas TV ad campaign which follows a young, talented ballet dancer as she prepares for the role of a...
Very.co.uk’s new Christmas campaign humorously rejects Christmas day cliché
Very.co.uk has launched a heart-warming and funny new Christmas campaign, created by Grey London, which encourages us to embrace every single moment in the...