Volatile, uncertain, complex and ambiguous; securing a resilient supply chain in retail’s ‘new normal’
The acronym VUCA was first coined in 1987 to describe the post-Cold war world; volatile, uncertain, complex and ambiguous. Now, it’s shorthand for the...
More than half of British online shoppers prefer guest checkout when making a purchase
Being able to shop online without having to register with personal information is proving popular with the British. As many as 56% of online...
Trends, innovations and changing consumer demands in the retail sector
Digital signage is fast becoming one of the most sought-after visual communications technologies in the market. While not limited to retail, its impact on...
Will inflation see a surge in supermarket loyalty schemes in the UK?
As Brits continue to face an inflation crisis with the cost-of-living continuing to surge, are supermarket loyalty schemes enough to retain customers? Cheetah Digital’s...
The future of shopping is phygital
AI assistants, social media shopping, immersive shopping experiences aided by augmented reality, click and collect...The number of new shopping formats and possibilities boosted by...
Making the most of the online marketplace revolution
It is a great time to be a consumer – never before has there been so much online choice. One of the consequences of...
Three Quarters of Brits Start Saving a MONTH Before Black Friday
Three quarters (76%) of Brits will stop spending up to a month before Black Friday so that they’re ready to splurge in the sales,...
Grocery retail voted best for customer service
As part of its new Make Every Conversation Count report, FM Outsource asked 1,000 people about their experiences with and attitudes towards customer service in...
Text rises up the ranks for customer communications, but retailers are missing out on...
While email remains the most prevalent marketing channel amongst retailers and consumers, text is on the rise, latest data from customer engagement platform Wunderkind...
UK retail workers remain loyal with 58% planning to stay in the industry for...
The UK’s frontline retail workforce want to build lasting careers with their employers, with 58% planning to stay in the industry for four or...