Research

Retail research and survey findings on shoppers, technology, trading and the workforce, from industry bodies, analysts and technology providers.

Sales from mobile devices beat pre-pandemic highs by 47% to hit £19.8bn this Christmas

Shoppers are forecast to spend £19.8bn using their smartphones and tablets this festive season, up 47% on 2019 which is the first comparative year, according to new data .   The VoucherCodes.co.uk Shopping for Christmas 2021 report, shows mCommerce...

Smashed bottles and binned deliveries among Christmas parcel disasters

Parcels thrown over fences, broken items and packages taken away by bin collectors were among delivery problems experienced by around four in 10 online...

Bank branch closures should be paused immediately, says Which?

Banks are being urged to put an immediate pause on branch closure plans, following an “alarming acceleration”. Analysis by Which? found there have been 736...

The twelve frauds of Christmas

The festive season is rife with fraudsters ready to take advantage of you. This year, more than ever, people are looking forward to Christmas as...

Customers worldwide drove record-breaking Black Friday through Cyber Monday sales on Amazon

On Black Friday and Cyber Monday, customers shopped incredible deals across every category on Amazon from fashion to home, electronics, toys, beauty, and more. In...

Beyond Black Friday: How to keep customers returning long after sales end

Whether you dread it or adore it, you simply couldn’t ignore it. Black Friday was back with a bang, with millions of UK bargain...

Nearly nine in ten retail customers feel shopping experience improved during pandemic

The vast majority of retail customers (87.9%) felt the shopping experience improved during the pandemic. This coincided with a move to online services and...

Top tips for managing eCommerce demand this winter

Every year the Christmas retail marketing blitz seems to start earlier and earlier, and in Britain, we love nothing more than a good grumble about it. We...

Research reveals the Black Friday brands in demand

New research by card payment provider Paymentsense has revealed the brands with the most in demand Black Friday deals this year! Ahead of Black Friday...

One in four retail employees considering leaving the sector due to excessive stress

Compared to employees in other UK sectors, nearly double the number of retail workers are considering leaving their jobs because of excessive stress suffered...

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