Brands jeopardise customer loyalty as they fail to replicate in-store experiences online
Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has...
The rise of conflicted consumerism: Cost-of-living prompts UK shoppers to weigh up price versus...
A price versus principles paradox is creating a new cohort of ‘conflicted’ UK shoppers, who are simultaneously demanding value for money as well as...
Demystifying AI: Meeting retail goals through advanced intelligence
Artificial Intelligence (AI) dominates today’s news cycle, and for good reason. It is both a catalyst of major change in numerous industries, and a...
Crack the returns process to keep customers happy this Christmas and beyond
Record numbers of goods were returned by customers after this year's Black Friday. In fact, the total number of returns for November 2021 in its...
Blending Digital and Retail Experiences for Superior Customer Service
Sarah wants to buy a new pair of shoes. She starts by looking online to compare prices and styles. When she visits her local...
Over half of UK shoppers say retail staff make or break in-store experiences, Retail...
The human touch delivered by store staff is playing an increasingly important role in crafting customer experience in-store for shoppers, according to new research...
Four in ten independent local retailers don’t have a dedicated website finds report
As uncertainty surrounding the fate of big British high street names continues, new research from Groupon reveals the most pressing issues facing local retailers....
The challenges and opportunities facing retailers in the metaverse
In twelve short months, the word ‘metaverse’ has evolved from the plot point of a niche sci-fi novel to the world’s largest tech obsession....
Forget Superstores: Could Independent Retailers Establish Media Networks Too?
Retail media ad slots are flying off the shelves. Bolstered by digitised loyalty schemes, most major supermarkets are unveiling retail media platforms, while ecommerce...
More than half of British online shoppers prefer guest checkout when making a purchase
Being able to shop online without having to register with personal information is proving popular with the British. As many as 56% of online...
