Marks & Spencer has revealed plans to recruit 10,000 new Customer Assistants to support its stores during the upcoming festive season. This marks a more than 40% increase in vacancies compared to last year, highlighting the additional investment M&S is making in colleague hours to enhance customer service on the shop floor.
Customer Assistants at M&S serve as the face of the business, responsible for delivering an exceptional shopping experience. Their duties are diverse, ranging from serving customers on the shop floor and at service points to ensuring that shelves and rails are well-stocked. They also engage with customers to understand their needs and make product recommendations.
Christmas colleagues at M&S also play an integral role in the brand’s Christmas Food to Order service, ensuring that millions of customers receive their essential festive treats on time.
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The new hires will join the company starting from November 19, with a variety of roles and flexible working patterns available. New colleagues will also enjoy a range of benefits, including a 20% discount from their first day of employment.
Sacha Berendji, Operations Director at M&S, said: “Our fantastic store colleagues play such a big part in delivering the magic of M&S at Christmas to our customers. And this year we’re recruiting even more colleagues to ensure there’s always someone on hand to offer support and recommendations.”
“The Christmas period is a busy but exciting time for M&S and no two days are the same – in fact, many colleagues started their M&S careers at Christmas and have since gone onto progress across the business. With a range of roles and flexible working patterns available, anyone who is interested in being part of something special this Christmas should visit our careers website to apply.”
The Customer Assistant roles will be available in both the Foods and Clothing & Home departments and are spread across the UK, with vacancies in every store. Those interested in applying can visit the M&S Careers website, where roles are now live and new vacancies are being added continually.