The Retail Technology Show, one of the most anticipated events in the retail industry, returns to London in 2023, showcasing the latest innovations and trends that are shaping the future of retail.

With an impressive lineup of keynote speakers, cutting-edge solutions and networking events, this year’s show promises to be an unforgettable experience for professionals and enthusiasts alike.

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retail technology show previewHere 365 Retail outline five key reasons we’re eagerly looking forward to the 2023 Retail Technology Show:

1. Retail Technology Show Keynote Speakers

This year’s event features an exceptional lineup of industry leaders and visionaries who will share their insights on the rapidly changing retail landscape. Keynote speakers include Steven Bartlett, Mary Portas, Jake Humphrey and Peter Cowgill, each bringing their unique perspectives and expertise to inspire and challenge the audience.

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The Ecommerce Growth & Omnichannel track is abuzz with anticipation as the much-awaited keynote address will be headlined by the candid and engaging Diary of a CEO podcast host Steven Bartlett. Known for his straight-talking approach, the host’s presence has generated tremendous excitement among attendees who are eager to gain invaluable insights and knowledge from this industry expert. With extensive experience and thought-provoking perspectives, this keynote is undoubtedly poised to be a highlight of the event.

Mary Portas is set to shed light on the importance of human connectivity and the Kindness Economy in the retail landscape of the future. Delving into this novel value system, she will examine how businesses need to grasp their integral function in the intricate web of people’s lives. This intriguing discussion promises to provide valuable insights for retailers and their omnichannel technology strategies as they prepare for the evolving retail environment of 2023 and beyond.

Best known for anchoring coverage on BT Sport, Jake Humphrey has transitioned to hosting The High-Performance podcast. This engaging platform offers insights into the lives of top-tier, accomplished individuals, sharing their first-hand experiences and best practices across various fields. In a captivating Day 1 fireside chat, Humphrey will join Retail Reflections’ Andrew Busby on the Headline Stage to discuss how retail leaders can enable their teams to reach peak performance. As the role of retail staff becomes increasingly crucial in delivering exceptional customer experiences, this talk promises to be a fascinating and enlightening experience for attendees.

Peter Cowgill, will share his wealth of experience, including his current position as Chairman of The Fragrance Shop. Cowgill’s talk will focus on the essential qualities retail leaders need to navigate their businesses through the cost-of-living crisis and into the future. The discussion will delve into the most effective leadership strategies for seizing new opportunities, evaluating cost reduction innovations, pricing tactics, and demand forecasting. Furthermore, Cowgill will provide insights on how to assess which investments will offer retailers the best return on investment in times of low consumer confidence.

The Retail Technology Show boasts an impressive lineup of top-notch speakers beyond the keynotes mentioned, and several sessions have already caught our attention. Ajay Nassa, CEO of Virgin Megastore in Saudi Arabia, will discuss enhancing customer engagement by adopting a more omnichannel approach to investment. Paul Sims, Chief Architect at Primark, will explore the “good vs. evil” aspect of technology in customer interactions. Meanwhile, Robert Bates, Head of Decision Sciences at Currys, will share insights on leveraging data to generate valuable insights and foster customer loyalty. These sessions represent just a fraction of the full speaker list. Given the calibre of the speakers, we advise arriving early, as seats are bound to fill up quickly—not just for the keynotes!

2. Retail Technology Show Exhibitors

Attendees can expect to encounter a diverse array of suppliers showcasing the latest advancements and innovations in retail technology. These exhibitors will represent various sectors within the industry, including e-commerce, supply chain management, payment solutions, customer engagement, and data analytics.

From cutting-edge software solutions to state-of-the-art hardware, the Retail Technology Show will be an excellent opportunity to explore the tools and services that can help retailers streamline their operations, improve customer experiences, and drive growth.

We strongly suggest taking a look at the retail technology show exhibitor list on the website to identify the suppliers you’d like to connect with during the event. Creating a list of companies you’re interested in will help you make the most of your time at the show. Additionally, be sure to keep an eye on our dedicated Retail Technology Show page, where we’ll be spotlighting some of the most innovative suppliers you can expect to see at the event.

3. Retail Technology Innovation Awards

The Retail Technology Show 2023 has shortlisted ten outstanding solutions for the Innovation Awards, highlighting groundbreaking tech and innovations that can propel retailers forward and provide a competitive edge. From new retail formats and enhanced customer engagement to increased operational efficiencies, these awards celebrate disruptive and innovative technology in the retail sector.

The shortlist was compiled by a panel of industry experts and influencers and the winner of the 2023 Innovation Awards will be announced at the BIG Retail Party (more on that later) on Day 1 at the Champagne Bar.

4. Retail Technology Show Start-Ups

The Start-Up Safari is a key part of the show’s commitment to driving the retail industry forward through innovation. Curated in partnership with Baringa, the Start-Up Safari will guide retail visitors on a journey of discovery, exploring the top eight picks of the most groundbreaking technologies set to disrupt the retail sector.

The top eight cutting-edge techs featured in the Start-Up Safari included AI-powered online fit technologies, such as Sizer and Vestico, which were dedicated to addressing the online shopping size and fit conundrum. Sook, a personalized pop-up property platform, enabled brands to rent prime physical spaces and customize the store using digital fit-out tools. Topolytics and Reath focused on waste reduction with analytics and reusable packaging systems, respectively. Employee engagement platforms, such as Depoint, integrated business and staff management tools, while Hyperfinity and Rungway provided dynamic digital engagement solutions that unlocked the value of data and promoted open lines of communication within organisations.

The Safari tours will be running throughout the event, offering attendees the chance to engage closely with these start-ups, allowing them to explore how these innovative solutions can enhance the retail experience for their customers.

2022 Show:

5. Retail Technology Show Networking

Attendees can experience a diverse range of networking opportunities designed to encourage connections, promote collaboration, and inspire innovation.

Attendees can apply to join exclusive store tours around London the day before the Retail Technology Show, offering valuable insights into the latest retail trends and a chance to network with fellow professionals. The Retailers Lounge at the event is an exclusive space reserved for retailers, providing the perfect retreat to relax, grab a drink, and network with peers.

Throughout the event, suppliers will host their own networking opportunities, such as workshops, roundtable discussions and happy hours. Attendees can also make use of online platforms or mobile apps provided by the event organizers to schedule meetings, join discussion forums, and connect with other participants before, during, and after the event.

But our final pick is The Big Retail Party, a social event that serves as the perfect opportunity for attendees to unwind, mingle, and celebrate the retail industry’s progress and innovation. Taking place after day one of the show, it provides a relaxed atmosphere where retailers, tech innovators, thought leaders, and industry professionals can connect on a more personal level.

Held at the champagne bar complete with music, refreshments, and entertainment, the Big Retail Party is an ideal occasion to expand professional networks and forge lasting connections in a more casual environment. Attendees can enjoy lively conversations, share experiences, and discuss the day’s highlights while forming new partnerships and friendships over a few drinks.

One of the key moments during the Big Retail Party is the announcement and presentation of the Retail Technology Show’s Innovation Awards (pick 3), which recognise and celebrate the most groundbreaking and creative tech solutions in the retail sector.

To ensure you don’t miss out on this exciting event, register for free entry here, and we look forward to seeing you there!

Come and visit 365 Retail at stand 5B11 during the Show

Content Director at 365 Retail | Website | + posts