Opinion

Comment and analysis from retailers, founders and industry specialists on stores, technology, marketing and the challenges facing retail.

Delivery management platform, Scurri topped over €12 billion in Gross Merchandise Value (GMV) in...

Delivery management platform, Scurri, today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion...

Next-Level Customer Satisfaction: How Smart Logistics Are Transforming Online Shopping

Gone are the days of waiting weeks for your online orders to arrive. E-commerce has evolved rapidly, and customer satisfaction is at the heart...

Distribution and Wholesale Seek Retail Skillset to Gain Competitive Edge

Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention. Embracing an...

The Intersection of Gen AI, Data Quality and Customer Success

In the retail landscape, the fervour surrounding generative AI has reached a crescendo. However, for many consumer brands, the divide between expectations and reality...

Private Label Success: Strategies to Elevate Your Store Brands with Robotics Solutions

The growing importance of private label brands in distinguishing a store is undeniable. Effective marketing of these brands is crucial for boosting sales and...

The Significance of Mobile Commerce (M-Commerce) in 2024

Mobile commerce is an essential part of today’s digital economy as consumers are increasingly using smartphones and tablets to discover new products. Indectron states that, as...

Investment in Tech Now Critical to Retail in 2024 as Inflation Continues to Fall

“Fierce" competition for cash-strapped shoppers among retailers was cited by the British Retail Consortium (BRC) in February 2024 as one of the main reasons...

Blending Digital and Retail Experiences for Superior Customer Service

Sarah wants to buy a new pair of shoes. She starts by looking online to compare prices and styles. When she visits her local...

Dobell Menswear tailors post-purchase experiences for the perfect fit in partnership with Scurri

British online menswear brand, Dobell, has taken ownership of its post-purchase experience reducing ‘where is my order’ (WISMO) queries, driving business profitability and generating...

Landsec’s New Research Emphasises Nature’s Role in Future Retail Environments

Landsec's latest study underscores the critical importance of incorporating nature and biodiversity into the planning of UK cities to ensure they remain attractive places...

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