Digital transformation projects will continue to disrupt the customer experience in 2019
Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies...
Social commerce enters a new era but are retailers ready for scale?
The launch of Instagram’s “Checkout” feature in March heralded a watershed moment for eCommerce and the entire retail world, but are retailers ready to...
Retail’s Real Stars
We ask our experts for their views on what the future holds for human interaction within the physical retail environment. As ever we’ll gauge...
Opinion: Valuing the ‘Virtual High Street’
There’s no shortage of data predicting a retail apocalypse on the UK high street. According to a 2018 report from PWC, about 14 shops...
Disrupting physical: Who needs a store?
Only a few months ago, I was discussing the longevity of the high street with an e-commerce director at a luxury furniture retailer. Recalling...
Why Lidl believes quality requires discipline
“The fox knows many things, but the hedgehog knows one big thing.”
This is an Ancient Greek saying, but remains a favourite of modern-day business...
CACI research reveals brands need physical stores to drive online sales
Whilst debate continues about the future of the High Street, research by CACI, the consumer and location intelligence specialist, has revealed the negative impact...
Livestream shopping scooped $63bn in China last year and will reach the UK soon
Livestream shopping presenters have become social media superstars in China, as half a billion online shoppers tuned in to spend $63bn on livestream shows...
Maintaining order visibility and traceability when growing an online retail business
Following what can only be described as a turbulent start to the year, recent weeks have seen green shoots of recovery for retail. In...
5 tips for converting users to make a Black Friday purchase
Whilst Black Friday once centered around eager shoppers flocking to high streets to make their purchases, the current pandemic means customers will be relying...
