CX remains top priority for peak trading, but 94% of UK retailers fear the...
Whilst delivering Customer Experience (CX) remains the top priority for retailers during peak trading, they may risk leaving future revenue opportunities on the table...
Discount disbelief, returns charge debate, and customer loyalty at a premium. Consumer expectations...
Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into...
New research shows social media becoming the go-to place for Christmas gift ideas
New research has revealed that 82% of us are either quite or very likely to be using social media to get ideas on what...
What does a loyal customer look like?
It’s difficult to overstate the importance of loyalty. It’s an essential part of how we live our lives; it permeates countless choices that we...
RFID is a key technology in digital transformation
There is no doubt that in recent years digital transformation in retail has accelerated at pace. Technology has advanced significantly and with brands now...
Empowering store associates to transform your retail customer experience
There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and...
Managing retail touchpoints for a positive customer experience in an omnichannel context
The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools have become less relevant,...
Avoiding Christmas chaos through technology
It’s no secret that Covid-19 has disrupted countless winter plans for both businesses and consumers over the last two years. In 2022, while we...
Q&A: Stephanie Bobik, Food Category Coordinator, ANZ at bp
365 Retail recently spoke with Stephanie Bobik, Food Category Coordinator, ANZ at bp about her experiences building a career in retail at bp. From...
What is Gen-Z really looking for from their shopping experience?
Over the last few years, we’ve seen rapid innovation across the ecommerce universe. Customers – and more specifically Gen Z – want retail experiences...