DELIVER’s largest ever cohort of C&D decision-makers discuss rapid pace of change in e-commerce...
Industry leaders throughout Europe came together at DELIVER 2022 to discuss the issues and solutions around sustainability and circularity, gender diversity and last mile delivery,...
Out and About: 365 Retail at ShopTalk Europe
Shoptalk launched its European debut at London's Excel this week. Having launched just three years ago in the United States, organiser Hyve Group decided...
How data is key to driving the customer experience and delivering personalisation
The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. With services...
Customer returns: Five fundamentals to recoup revenue
The pandemic has not been kind to many things, but to ecommerce, it’s been an unprecedented period of success. Statista research suggests that ecommerce...
Cost-of-living crisis prompting second-hand shopping to surge
As the rising cost-of-living crisis sees energy bills, fuel and food prices continue to climb, more UK consumers are turning to second-hand shopping and...
41% of retail consumers in 2022 have tried a new brand in the last...
Today, Google is sharing exclusive research and insights at the annual Path to Peak retail event to help businesses plan for growth during the peak shopping...
The metaverse promises to transform customer loyalty
For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers...
The challenges and opportunities facing retailers in the metaverse
In twelve short months, the word ‘metaverse’ has evolved from the plot point of a niche sci-fi novel to the world’s largest tech obsession....
Heralding the new age of the chatbot
When people think 'robot' they may visualise a 1960s-style sci-fi creation, but today’s robots come in many forms. And although many of these may...
Reality bites: how composable architecture is a make-or-break strategy for retailers looking to thrive
Global e-commerce jumped to $26.7 trillion in the first year of the pandemic, a dramatic leap forward from a trend that had already hobbled...
