The trends leading retail in 2023: sustainability, speed and logistical support
The past few years have been a tumultuous time for retailers, but they have demonstrated their resilience amidst the pandemic and adapted to the...
European retailers fearing for in-store operations during this year’s festive period
Despite retailers entering the first un-disrupted Christmas since 2019, close to half (43%) of those in the Europe are concerned about being undercut on price from online competition, Sony Professional...
Black Friday shoppers to regift £700m of purchases this Christmas
At least one of the presents under the Christmas tree this year could be an unwanted Black Friday deal, that’s according to new research...
CX remains top priority for peak trading, but 94% of UK retailers fear the...
Whilst delivering Customer Experience (CX) remains the top priority for retailers during peak trading, they may risk leaving future revenue opportunities on the table...
Discount disbelief, returns charge debate, and customer loyalty at a premium. Consumer expectations...
Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into...
New research shows social media becoming the go-to place for Christmas gift ideas
New research has revealed that 82% of us are either quite or very likely to be using social media to get ideas on what...
What does a loyal customer look like?
It’s difficult to overstate the importance of loyalty. It’s an essential part of how we live our lives; it permeates countless choices that we...
RFID is a key technology in digital transformation
There is no doubt that in recent years digital transformation in retail has accelerated at pace. Technology has advanced significantly and with brands now...
Empowering store associates to transform your retail customer experience
There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and...
Managing retail touchpoints for a positive customer experience in an omnichannel context
The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools have become less relevant,...