New research shows shoppers are captivated by luxury brands, but let down by the...
new independent study of 3,000 UK, France and United Arab Emirates (UAE) luxury and lifestyle retail shoppers, commissioned by global ecommerce search, merchandising and...
Social commerce enters a new era but are retailers ready for scale?
The launch of Instagram’s “Checkout” feature in March heralded a watershed moment for eCommerce and the entire retail world, but are retailers ready to...
CACI research reveals brands need physical stores to drive online sales
Whilst debate continues about the future of the High Street, research by CACI, the consumer and location intelligence specialist, has revealed the negative impact...
Why Lidl believes quality requires discipline
“The fox knows many things, but the hedgehog knows one big thing.”
This is an Ancient Greek saying, but remains a favourite of modern-day business...
Marketing to men, retailers? Research shows the risks of sticking with old-fashioned male stereotypes
New research has shown that British retailers need to rethink how they market to men: many old-fashioned, dated and perhaps toxic views of masculinity...
Retailers rethink returns policies as increase in ‘serial returners’ impacts bottom line
Over a quarter of retailers (26 per cent) have seen an increase in the volume of goods being returned in the last two years,...
Generation X, most open to embracing in-store technologies, new research reveals
While Generation Z and Millennials are often described as the first generation of digital natives, Generation X (39-59-year olds), are consistently the most open...
New Look delivers best UK online shopping experience, finds new research
British fashion outlet New Look has been crowned the UK’s leading retailer in terms of delivering a multichannel customer-centric approach and stand-out overall online...
Disrupting physical: Who needs a store?
Only a few months ago, I was discussing the longevity of the high street with an e-commerce director at a luxury furniture retailer. Recalling...
Opinion: Valuing the ‘Virtual High Street’
There’s no shortage of data predicting a retail apocalypse on the UK high street. According to a 2018 report from PWC, about 14 shops...