Crack the returns process to keep customers happy this Christmas and beyond
Record numbers of goods were returned by customers after this year's Black Friday. In fact, the total number of returns for November 2021 in its...
The Top 4 E-Commerce Strategies for Amplifying Festive Season Sales
The festive holiday season is upon us, a crucial period for retailers dealing with Black Friday, Cyber Monday, Diwali, Hanukkah and Christmas shopping as...
2023: Retail Technology predictions
For any retailer hoping for a year of calm after the upheaval of the pandemic, 2023 isn’t it. Businesses are back on an emergency...
Three quarters of Brits believe supporting independent retailers is important, ahead of Christmas
Neary three quarters (74 per cent) of Brits believe it is important to support independent retailers this Christmas, according to new findings from Direct...
European retailers fearing for in-store operations during this year’s festive period
Despite retailers entering the first un-disrupted Christmas since 2019, close to half (43%) of those in the Europe are concerned about being undercut on price from online competition, Sony Professional...
Black Friday shoppers to regift £700m of purchases this Christmas
At least one of the presents under the Christmas tree this year could be an unwanted Black Friday deal, that’s according to new research...
CX remains top priority for peak trading, but 94% of UK retailers fear the...
Whilst delivering Customer Experience (CX) remains the top priority for retailers during peak trading, they may risk leaving future revenue opportunities on the table...
Discount disbelief, returns charge debate, and customer loyalty at a premium. Consumer expectations...
Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into...
New research shows social media becoming the go-to place for Christmas gift ideas
New research has revealed that 82% of us are either quite or very likely to be using social media to get ideas on what...
What does a loyal customer look like?
It’s difficult to overstate the importance of loyalty. It’s an essential part of how we live our lives; it permeates countless choices that we...
