41% of retail consumers in 2022 have tried a new brand in the last...
Today, Google is sharing exclusive research and insights at the annual Path to Peak retail event to help businesses plan for growth during the peak shopping...
Cost-of-living crisis prompting second-hand shopping to surge
As the rising cost-of-living crisis sees energy bills, fuel and food prices continue to climb, more UK consumers are turning to second-hand shopping and...
Customer returns: Five fundamentals to recoup revenue
The pandemic has not been kind to many things, but to ecommerce, it’s been an unprecedented period of success. Statista research suggests that ecommerce...
How data is key to driving the customer experience and delivering personalisation
The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. With services...
Free fulfilment remains top consideration for online shoppers, Retail Technology Show’s data reveals
Fulfilment – both in terms of delivery and returns - top shoppers’ considerations when buying online, the latest research from Retail Technology Show, the...
‘Click and Collect’: the new opportunity for retailers
When it comes to physical stores, retailers traditionally focus on the in-store journey. Customers enter, browse, trial then purchase. But the pandemic completely altered...
eBay’s sponsorship of Love Island ushers in fashion industry change
An eCommerce powerhouse, eBay is no stranger when it comes to being a digital commerce trend setter. Known as the “go-to” site for selling...
The Metaverse: Real Estate of the future?
As the world opens up after the turmoil of the Covid-19 pandemic, retailers are once again competing for physical space to generate sales and...
How retailers can capture customer loyalty during a cost of living crisis
Rising inflation is a concern for retailers across the globe. Customers are becoming more vigilant about spending money. Equally, retailers are faced with increased...
Growth of ‘subscription economy’ steadies as the cost of living impacts consumer spending
The third annual report on sign-up products and services by Barclaycard Payments reveals how the subscription economy has evolved as the cost of living...
