Half of personalised content is “boring” and “unhelpful” according to UK consumers
Over half (51%) of UK consumers say that the targeted content they receive online is often “boring” or “unhelpful.” That’s according to new research...
New report by Hokodo finds that B2B sellers lose out on buyer loyalty and...
Hokodo has released a report that explores the habits and e-commerce expectations of business buyers.
Out of the 500 surveyed B2B buyers, 83% said that...
Opinion: Positive outlook for traditional retailers that embrace new technology
With 81% of UK consumers identifying the physical store as vital to the shopping experience, and 70% still enjoying the full encounter; traditional retail...
Retail Report finds shoppers crave in-store technology that mimics their online experience
Bazaarvoice, Inc., provider of product reviews and user-generated content (UGC) solutions, announced the results of its newest study, “The State of Retail Report”.The research...
Retail Trend Watch 2023: Here’s What to Look For
Rising inflation, supply chain disruptions, and a rocky economic outlook for 2023 may have retailers feeling spooked this year, especially as companies are still...
Retailers rethink returns policies as increase in ‘serial returners’ impacts bottom line
Over a quarter of retailers (26 per cent) have seen an increase in the volume of goods being returned in the last two years,...
Signed, sealed, delivered & returned: Brits spend over £2 billion on delivery and returns...
Consumer spending data1 shows online shoppers spent a total of £2.2 billion2 on delivery and returns fees for their online orders in one month alone.
Research by...
The Impact of AI on Retail in 2024
This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. The...
Designing for Gen Z: What do Digital Natives Really Want in a Mobile App?
As digital natives, Gen Z - those aged 10 to 25 - have been surrounded by technology, social media, mobile devices, and the internet...
Footfall on the up but will not return to pre-pandemic levels soon, figures show
Retailers are unlikely to see a return to pre-pandemic numbers of customers “anytime soon” despite the beginnings of a recovery after non-essential shops reopened,...
