This is an exceptionally challenging time for retailers. The industry had showed signs of stabilising and recovering over the summer. But rising Covid-19 cases and the closure of non-essential retail stores in England in November have dealt the sector another heavy blow.
Even with news of a potential vaccine, a quick retail recovery is far from guaranteed. High street footfall...
Central England Co-op has created its first-ever Christmas adverts all based around putting community at the heart of this festive season.
The retailer, which has over 260 stores across 16 counties, today showcased the special videos on social media for the first time as part of its campaign asking people to show ‘Goodwill to All’ in the coming weeks.
The films,...
Manchester start-up The Shirt Society, a subscription model menswear retailer, has announced the onboarding of veteran product specialist Steve Price. He joins the business as Product Development Director, and is one of three recent hires set to expand the product development team at The Shirt Society.
Price has a wealth of experience in fashion merchandising, having previously held the role...
Fashion retailer Missguided has announced a UK ‘locker takeover’ in collaboration with locker delivery brand InPost. The collaboration will see 180 of InPost’s lockers around the UK fully branded with eye-catching Missguided visuals in the run up to Christmas and beyond.
The aim of the takeover is to raise awareness of this safe and contact-free delivery and returns option that’s...
Oak Furnitureland, the UK retailer of solid wood furniture, has announced the appointment of Emily Tate as its new Chief Financial Officer (CFO), effective from 4th November 2020, based in the company’s headquarters in Swindon.
Emily brings a wealth of financial experience having held senior positions with multiple retailers in the UK, including Karen Millen, Office, Fat Face, and Ralph...
Waitrose and John Lewis will today unveil this year’s Christmas advertising campaign, which - inspired by the kindness shown by the British public during the pandemic - encourages viewers to give a little love to others.
The advertising is one element of a major campaign by the two retailers, which also launches today, on National Kindness Day, under the strapline ‘Give A Little...
What picture comes into your mind when you think about customer service (CS)?
Here are a few of the classics:
A room full of people in a huge call centre wearing headphones in front of a PC.
Someone I can’t get hold of when everything has gone wrong
Someone who gives me the wrong answer to my question
Someone who...
For retailers, using tools that analyse Wi-Fi have been a well-established and proven way to track which stores customers are visiting and the frequency of each visit. However, recent changes from phone software providers has made gathering this information much more difficult.
Seemingly simple updates to software, including Apple iOS 14 which was released in September, means that tracking customers...
How organised and efficient is your team? Even before the challenges and opportunities posed to the retail sector this year, teams had to manage huge volumes of digital content.
From imagery to video, from design files to presentations, from documents to spreadsheets, the number of files and folders that we save, organise and share is ever growing. Despite the accelerated...
XCCommerce, the leading omni-channel promotion solutions provider, today announced the opening of a new office in the United Kingdom, which will become the headquarters for operations across Britain and mainland Europe.
Heading up expansion into this region will be former Director at Inovretail and Director of Supply Chain Consulting at BT Expedite, Robin Coles. With thirty-five years’ experience in businesses...