Saving Christmas from toy shortages
Following reports of freight costs rising by 500% and ongoing labour shortages in the transport and logistics sector, toy retailers and manufacturers are warning...
Honesty is the best policy when it comes to brand marketing
A Trustpilot survey of UK consumers has found that over half of Brits now consider a brand’s stance on social, political and environmental issues...
Five trends from this year’s Retail Week Live: from digital fitting rooms to sustainable...
John Lewis is rolling out more livestream shopping and Gymshark is preparing to introduce digital fitting rooms, as Boxpark’s boss Roger Wade warns of...
HMV retail expansion – a catastrophic mistake?
Is HMV at risk of going into administration again?
Last week, music and entertainment retailer HMV announced a controversial new plan to expand its store...
Why Amazon’s New “Just Walk Out” Supermarkets Will Change Everything. Forever
Everyone has something to say about Amazon. Yet one thing always rises above the critiques: They've been ruthlessly customer focused. If it doesn't benefit...
The Department Store dilemma
Unfortunately for many department stores, the pandemic has been a final blow in the battle with online retail, spiralling real estate costs and difficulty...
Shoppers will return to high street, ‘but it will be a different place’
The high street will remain an important outlet for business after the pandemic, but will be a “different place”, Samsung’s corporate vice president for...
For today’s customers, what’s the point of points?
As Morrisons makes significant changes to its loyalty scheme, it’s time to reassess what’s really important to customers, says Swapi Founder and CEO Pete...
Customer experience: Nostalgia, the weapon of the future post-crisis?
It’s an understatement to say that our lifestyles have been totally disrupted by the pandemic. Among many others, one thing we have missed over...
Has retail seen its watershed moment?
2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. Retail...