Ensuring CX is aligned to disruption, not disrupted
The retail sector has experienced its biggest shakeup in a generation. With the high street spending much of 2020 in hibernation and the population...
Vaccine passports could see ‘legal concerns’, retail and hospitality chiefs warn
Hospitality and retail bosses have warned that the use of vaccine passports or certification for customers entering venues could face “legal concerns” and create...
Shop prices continue to fall as lockdown leads to heavy discounting
Shop prices continued to fall in March as the third consecutive month of lockdown led many retailers into heavy discounting, figures show.
Overall prices fell...
Lockdown lifting to signal surge in spending, finds eBay Ads
Brands should anticipate a surge in spending over the coming weeks, as today's lifting of restrictions marks the start of a season of shopping...
Campaigners call for ‘Shop Out to Help Out’ scheme
Retail campaigners are calling for an Eat Out to Help Out-style scheme to boost the tills of beleaguered independent shops after they finally reopen...
Retail sales stage partial recovery as households prepare for lockdown end
Retail sales volumes recovered slightly in February but not enough to offset heavy falls a month earlier, new data from the Office for National...
Retailers urged to check export rules as online sales grow
UK retailers are being encouraged to check exporting rules under the new free trade deal with the EU, following a big increase in online...
Hygiene, pet stores, outsourcers and builders – business winners from pandemic
The Covid-19 crisis saw some obvious business winners emerge from the pandemic as workers were forced to stay at home as high streets and...
Dramatic change to shopping habits since first lockdown, say retail leaders
Shopping habits have “changed dramatically” a year on from the first empty shelves and shuttered high street stores, according to retail experts.
Helen Dickinson, chief...
Consumer confidence showing ‘green shoots’ of recovery
Consumer confidence is showing “green shoots” of recovery on the back of well-received Budget announcements, the successful vaccine rollout and roadmaps in place for...