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Connected shoppers value experiential rewards over discounts in loyalty schemes, new research reveals

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Original research of over 1,400 European shoppers in the ‘From First Look to Last Mile… And Back Again’ Report showed that connected customers value...

The rise of same-day and next day delivery

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Same-day delivery is of course a great thing. We would all love to receive the products we ordered online within a few hours. However,...

Capturing the elusive customer at the right moment

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Consumers don’t make retailers’ lives easy; they can be fickle, inconsistent with their buying habits and often operate on a ‘one strike and you’re...

Consumers want more tech in-store for greater personalisation

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Consumers are disappointed in the current lack of in-store technology available and want a more personalised experience when visiting a physical store, a new...

Delivery convenience proves key for retail conversions

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Despite retailers recognising last mile convenience is an increasingly important consideration for online shoppers, many are failing to meet the levels of personalisation and...

ASOS targets lucrative £2.5bn UK sports clothing market

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The latest report states that the total UK clothing market will rise by just 2.1% this year, demonstrating the extent to which sportswear is outperforming...

Majority of sales still come from in-store purchases for over half of UK retailers

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Research from Qmatic UK Ltd, has revealed that the majority of sales for multi-channel retailers in the UK still come from in-store transactions. According...

Retailers under pressure to revamp their shopping experience as online sales continue to rise

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The latest ONS retail sales figures released today show that the volume of online spending increased year-on-year by 15.9% and by 1.8% compared to...

Retailers not committed to providing channel agnostic shopping experiences

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Retailers in the UK are determined to keep investing in in-store technology, such as mobile assisted selling and self-service kiosks, to improve the customer...

The many faces of the connected customer

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Businesses may be overlooking connected customers’ situational demands, as shoppers’ purchasing behaviours shift depending on the item they are buying, a new report by...