Advertisement

How data is key to driving the customer experience and delivering personalisation

0
The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. With services...

Customer returns: Five fundamentals to recoup revenue

0
The pandemic has not been kind to many things, but to ecommerce, it’s been an unprecedented period of success. Statista research suggests that ecommerce...

Cost-of-living crisis prompting second-hand shopping to surge

1
As the rising cost-of-living crisis sees energy bills, fuel and food prices continue to climb, more UK consumers are turning to second-hand shopping and...

41% of retail consumers in 2022 have tried a new brand in the last...

0
Today, Google is sharing exclusive research and insights at the annual Path to Peak retail event to help businesses plan for growth during the peak shopping...

The metaverse promises to transform customer loyalty

3
For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers...

The challenges and opportunities facing retailers in the metaverse

7
In twelve short months, the word ‘metaverse’ has evolved from the plot point of a niche sci-fi novel to the world’s largest tech obsession....

Heralding the new age of the chatbot

1
When people think 'robot' they may visualise a 1960s-style sci-fi creation, but today’s robots come in many forms. And although many of these may...

The Experience Economy: The Future of the High Street

0
Have you ever wondered how to grab the attention of customers walking down the high street? In the hustle and bustle, it can be...

88% claim they would abandon a purchase if faced with friction

0
New research into online payments from banking platform, Tink, reveals sky-high expectations for seamless, secure transactions as payment choice increases. The survey of 2,000 UK...

Knowledge is power: Shoppers rate retail staff knowledge as key to driving in-store CX

0
Knowledge tops consumers’ expectations when it comes to store associates adding value to in-store shopping experiences, the latest research from Retail Technology Show, the...

X