Research

Retail research and survey findings on shoppers, technology, trading and the workforce, from industry bodies, analysts and technology providers.

Holistic view of stock increases online product availability by 21%, new research reveals

A holistic view of retail stock increases the number of products available to online shoppers by 21%, according to new research. A study of 50 retailers by...
Customer experience

Enough is enough: A third of customers would ditch companies after just one poor...

A third of UK customers would ditch companies after just one poor experience, according to analytics research company SAS. Meanwhile, 90 per cent of...

Consumer spending surges in September

Data from Barclaycard, which sees nearly half of the nation’s credit and debit card transactions, reveals that spending on essential items grew 6.1 per...

80% of UK Amazon shoppers plan to buy on Prime Day

massive 80 percent of Amazon shoppers in the UK plan to buy products on Amazon Prime Day later this year, according to new research...

High street recovery from lockdown stalled in September

The recovery of the UK’s high streets stalled in September as many cities’ and towns’ summer booms ended. This is according to the latest...

Lacklustre training leaves retail staff underprepared to perform during the pandemic, research from Axonify...

A lack of training has left frontline retail associates underprepared to perform during the pandemic, research from the latest report from Axonify, the modern...

Maintaining order visibility and traceability when growing an online retail business

Following what can only be described as a turbulent start to the year, recent weeks have seen green shoots of recovery for retail. In...

New research shows how COVID-19 has changed UK consumers’ payment habits

A new survey of UK consumers indicates that COVID-19 has had a huge impact on the ways that people are paying for goods and...

Brands need to work harder as majority of UK shoppers will spend less on...

Brands that rely on Christmas gifting sales will need to work harder than ever before to engage with shoppers this festive season, as new...

Best for Business: How User-Generated Content Can Help You Corner the Social Media Market

From the days of flyers and telephone calls to the evolving world of social media content and tailored online advertising, brands and businesses are...

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