New year should spark new commitments in eco-ecommerce
Both businesses and individuals alike will be welcoming the New Year with relief following the extent of uncertainty and disruption of the past months.
Of...
Retail Trends 2023: Strategic focus now critical to be competitive
2022 was a difficult year. Though sales percentages were up almost across the board in the grocery sector, retailers spent the year battling rampant...
Heralding the new age of the chatbot
When people think 'robot' they may visualise a 1960s-style sci-fi creation, but today’s robots come in many forms. And although many of these may...
When brand purpose leads to real impact
What does it mean to be a purpose-led brand? For me it’s about advocating and driving change on issues genuinely linked to our business...
41% of retail consumers in 2022 have tried a new brand in the last...
Today, Google is sharing exclusive research and insights at the annual Path to Peak retail event to help businesses plan for growth during the peak shopping...
Pret subscription model: The future of business or a disaster waiting to happen?
Subscription models are at first glance nothing new, with streaming services having adopted this strategy since their inception. However, this model has adapted and...
Best and worst cities in the UK for customer service
A new study, by careers experts, StandOut CV, has analysed 784,444 customer reviews from Google Maps to reveal the best and worst cities in...
The rise of artificial intelligence in retail
There have been a number of buzzwords and defining technology trends in retail over the last decade, from Big Data to omni-channel and the...
Digital transformation projects will continue to disrupt the customer experience in 2019
Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies...
The Big Squeeze is coming: How retailers can pivot their business for success in...
Retailers experienced many more challenges in December, which is typically their busiest month of the year. According to ONS data, consumer spending was down...
